People, Business Partner (HRBP)

Knak•Ottawa, ON

About The Position

Knak is a mission-driven company focused on empowering people to be creative through its world-class enterprise email and landing page creation platform. The company aims to make customers successful and happy by providing a powerful yet easy-to-use creation platform built by marketers, for marketers. Knak's SaaS solution improves marketer efficiency, campaign conversion rates, and brand consistency. The company fosters a fun work environment. The Role: Knak is seeking a proactive, detail-oriented, and AI-forward People & Culture Partner to join their growing team. This role combines People Operations, employee experience, systems optimization, and culture-building. The position will be instrumental in delivering scalable people programs, ensuring operational excellence throughout the employee lifecycle, and supporting a positive, high-performing workplace culture. Responsibilities include HR systems, employee relations, engagement initiatives, and AI-enabled workflow improvements, all contributing to shaping the employee experience. This role is suited for individuals who excel in fast-paced, high-growth environments and can balance critical thinking with hands-on execution.

Requirements

3–5+ years of progressive experience in HR and/or People Operations
2–3 years of experience in an HR Generalist, HR Manager, or HR Business Partner role within a fast-paced or high-growth environment
Strong experience working with HRIS systems, preferably BambooHR
Experience managing employee relations matters
Knowledge of employment standards and HR compliance requirements
Exceptional organizational skills and attention to detail
Strong communication, stakeholder management, and problem-solving abilities
Comfort working in evolving environments with shifting priorities
Experience interpreting People data and trends to support decision-making
Interest in or experience using AI tools and automation to improve workflows and employee experience
Experience supporting employer branding or culture initiatives

Nice To Haves

Experience supporting compensation benchmarking and salary survey participation
Experience contributing to organizational design or job leveling frameworks
Familiarity with engagement survey tools and employee listening programs

Responsibilities

Own and maintain core HR systems and processes, including BambooHR administration, employee lifecycle updates, audits, and compliance reviews
Ensure HR data integrity and support security and operational audits
Support job architecture and leveling processes, including reviewing and maintaining job descriptions and GPT-based workflows
Maintain compensation benchmarking data and coordinate participation in salary surveys in partnership with Finance and People leadership
Identify and implement AI-enabled workflow improvements across People Operations processes
Support and manage employee relations processes, including workplace investigations and documentation guidance
Conduct culture check-ins, stay interviews, and focus groups to gather employee feedback and identify opportunities for improvement
Provide managers with guidance on standard policies and People practices
Administer employee benefits programs across Canada and the U.S.
Coordinate with vendors, support employee inquiries, and ensure timely and accurate updates
Lead engagement and listening initiatives, including eNPS surveys, reporting, and action planning support
Partner with internal teams and committees to support culture, wellness, and employee engagement initiatives
Assist with company events, wellness campaigns, and employee programming
Support internal communications, employer branding efforts, employment documentation, and government program coordination