Pega Business Architect Support

Accenture Federal Services • Washington, DC

19h • $64,000 - $124,200

About The Position

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.
Join us to drive positive, lasting change that moves missions and the government forward!
The work
The ECM Support Analyst will be responsible for executing task requests across the ECM Support Team and supporting ongoing operational needs. Leveraging prior experience in ECM support or similar initiatives, this role ensures efficient completion of research, analysis, documentation, and communications. The analyst will support meetings through notetaking, ensure timely and accurate updates to leadership, and maintain structured documentation repositories within SharePoint.
This role requires strong organizational skills, attention to detail, and the ability to work both independently and collaboratively across workstreams.

Requirements

• Pega Certification (required)
• Experience supporting ECM or related operational/technical initiatives
• Strong analytical, documentation, and communication skills
• Ability to work in a fast-paced, detail‑oriented environment
• Familiarity with SharePoint site management and document governance
• Candidates MUST be a U.S. Citizen
• Must be eligible to obtain a government Public Trust Clearance

Nice To Haves

• Experience in large-scale or government‑related support environments
• Exposure to workflow or case‑management systems

Responsibilities

• Execute task requests in support of the ECM Support Team
• Conduct research and analysis to support ongoing initiatives
• Support meetings through note - taking and documentation
• Maintain routine communication cadences with ED&CMO leadership and ECM workstreams
• Update, maintain, and monitor SharePoint document repositories
• Ensure timely follow‑up and tracking of assigned items
• Collaborate with cross-functional partners to drive operational clarity and execution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed