Peer Warmline Specialist - CPRC or CPSS

Common Ground • Pontiac, MI

83d • Remote

About The Position

Common Ground is hiring a Peer Warmline Specialist to provide remote peer support to people seeking emotional support. The role involves handling calls, chats, and texts; helping callers develop coping skills and wellness plans; and connecting callers to crisis services and community resources when needed. The specialist documents each encounter, maintains confidentiality, and coordinates with the Shift Supervisor and other MiCAL staff. This position requires a dedicated, private, HIPAA-compliant home office and high-speed internet on a private network. Full-time and part-time shifts are available. The base pay is $21 per hour.

Requirements

• Permanent year-round Michigan residency.
• High school diploma or GED equivalent.
• MDHHS Certified Peer Support Specialist (CPSS) certification or Peer Recovery Coach Certification (CPRC).
• At least 1 year of paid work experience as an MDHHS Peer Support Specialist.
• High-speed internet at home on a private network.
• A private, HIPAA-compliant, dedicated office space.
• Ability to work self-disciplined and independently from home.

Responsibilities

• Log in to helpline applications.
• Accept incoming calls, chats, and/or texts.
• Support callers in developing their own coping skills and wellness plans.
• Connect callers to the MiCAL crisis line as needed.
• Provide information about resources such as homeless shelters, food pantries, mental health services, and substance use treatment facilities.
• Document each encounter while on the call.
• Communicate with the Shift Supervisor and other MiCAL staff to receive or provide support.
• Maintain a high level of confidentiality while performing all duties.
• Perform other duties as assigned.

Benefits

• Generous paid time off.
• Shift premiums.
• Employer-sponsored benefit and wellness plans, including 16% fringe pay and the Calm App.
• Opportunity for professional growth.
• Team-oriented environment.
• An organizational culture of mental and behavioral health support for all.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED