Peer Supporter

Winnipeg Regional Health Authority•Winnipeg, MB

1d•CA$25 - CA$29•Onsite

About The Position

Klinic Community Heath is a pro-choice community health centre that provides primary care, education and counselling services to our local community and throughout Manitoba. Driven by our vision of creating healthy and engaged communities, we promote health and quality of life for people of every age, background, ethnicity, gender identity and socio-economic circumstances. Rooted in social justice values, we believe that everyone deserves quality care, support and respect.

Requirements

Thorough understanding of transgender health issues
Lived experience as a transgender individual
Previous experience providing peer support to transgender persons
Previous experience as a helper/mentor
Demonstrated experience and competency assisting people in crisis
Proven ability to promote team work
Previous experience with support groups
Completion of high school education or equivalent.
Excellent computer skills, including working knowledge of Microsoft Office.
Ability to operate information technology equipment as required, i.e. telehealth
Excellent communication skills, both verbal and written.
Excellent telephone skills (answering, transferring, and professional phone etiquette).
Demonstrated ability to organize and prioritize workload.
Ability to respond to a variety of simultaneous requests.
Demonstrated ability to work independently.
Demonstrated ability to follow directions and work as a member of a team.
Use of a positive approach in all aspects of job responsibilities.
Knowledge of the Personal Health Information Act (PHIA) and Routine Practices.
Satisfactory Criminal Record, Child Abuse and Adult Abuse Registry checks

Nice To Haves

Previous experience and training as a counsellor preferred.
Previous experience in community and program development an asset.
Previous experience in public speaking an asset
Post secondary education in a healthcare program is preferred. An equivalent combination of education and lived experience may be considered.
Minimum 2 years experience in a related health care setting is an asset.
Experience with electronic medical records is an asset.
Knowledge of medical terminology preferred.

Responsibilities

Co facilitating support groups for transgender clients
Providing one on one peer support and advocacy
Liaise, promote and develop partnerships with service providers
Participate in public awareness and education.
Provide clinical support to the trans health program as required and according to established Klinic guidelines
Work in conjunction with all Klinic staff and external agencies as is necessary to ensure a collaborative approach to meeting health care needs.
Recognize potential and real barriers for client access to care and identify opportunities for system improvement to management.
Assist practitioners with procedures and chaperone appointments when required.
Collect and accurately document client information in the electronic medical record in accordance with Klinic procedures and PHIA guidelines.
Provide instructions and/or education to clients as directed by the practitioner and document as needed in the medical record.
Respond and triage client and non-client phone calls for information, test results, health education, and/or resources as appropriate, and determine the appropriate action including forwarding calls or messages to a practitioner or other care provider when appropriate.
Communicate effectively with all team members within the agency.
Maintain knowledge of Klinic’s emergency procedures.
Assist in the orientation and training of new staff members and students.
Participate in hiring panels when requested to do so.
Participate in training courses and in-services offered elsewhere and by Klinic in order to maintain and improve quality of service
Attend staff meetings as required
Participate in program planning, evaluation and quality monitoring including completing daily statistics
Participate in formal self-evaluations by identifying strengths and limitations
Seek appropriate supervision/consultation of own actions
Adhere to all agency policies, protocols, procedures and promotes best practice
Perform other duties and functions related to their job description, not exceeding above stated skills and capabilities.