Peer Support Specialist - Fully Remote in Rio Rancho, New Mexico

PROTOCALL SERVICES INC.•Rio Rancho, NM

1d•Remote

About The Position

Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24 hours a day, 7 days a week. The company has received national recognition for outstanding workplace culture, being awarded the Top Workplaces designation for 2020 and 2022. This Peer Support Specialist role is fully remote and involves engaging with the New Mexico Crisis and Access Line (NMCAL) to connect with diverse individuals seeking support. Specialists will build empowering peer relationships, offer hope, recovery, and support services by sharing their lived experience through the New Mexico Peer-to-Peer Warmline. The role requires working holidays and weekends, as peer support is needed 365 days a year, with a primary work schedule of 3:30 PM to 11:30 PM Mountain Time. Peer Support Specialists work closely within a unique, structured Warmline environment, participating in ongoing meetings, training, and team building activities. Handling confidential information professionally and maintaining a continued commitment to personal recovery are essential for this role. Protocall Services Inc. is an Equal Opportunity Employer, committed to diversity.

Requirements

High school Diploma or GED
Certified Peer Support Worker, Family Peer, Wraparound or Equivalent (Accepted certifications: CFPSW, CPSW, and CWF or Equivalent)
Current experience as a peer
Willingness to acquire certification in accordance with all applicable laws and regulations
Working from home maintaining HIPAA compliance and focus requiring distraction-free private office space
Continued commitment to your own recovery is essential

Responsibilities

Speak with callers over the phone connecting with people
Building rapport and client engagement
Provide available resources or information needed
Remaining calm and professional while multi-tasking while supporting callers
Engage with the New Mexico Crisis and Access Line (NMCAL)
Build empowering peer relationships with individuals who are in search of someone who will listen
Offer hope, as well as recovery and support services, while sharing your lived experience with each person who reaches out to the New Mexico Peer-to-Peer Warmline
Handle confidential information professionally
Take part in ongoing meetings, training and team building activities