Peer Support Specialist | Mobile Crisis

Benchmark Human Services•Coeur d'Alene, ID

11h•Onsite

About The Position

Benchmark Human Services is seeking Peer Support Specialists for their Mobile Response Team (MRT) in Idaho. The MRT provides 24/7 crisis response to youth and adults experiencing mental health, behavioral health, or suicidal crises. Peer Support Specialists work in teams of two with affiliate clinical staff, engaging with clients and families, providing de-escalation and support during crises, and connecting them to community resources. The role involves both direct crisis response and follow-up services, aiming to empower individuals to live independently and be included in their communities.

Requirements

High school diploma or GED
Lived experience with a minimum of 2 years of continuous recovery from a Serious Mental Illness and/or substance use disorder diagnosis
At least one year of experience working with individuals with mental illness and/or substance-related disorders who are experiencing a behavioral health crisis
Valid driver’s license and auto insurance
Valid CPR and First Aid Certifications
Must be computer literate
Certified as a Peer Specialist by at least one of the following credentialing entities: Addiction Professional Certification Board as a Certified Recovery Support Practitioner (CRSP) or a Certified Peer Recovery Specialist (CPRS); Mental Health Association in Idaho as a Certified Recovery Support Practitioner (CRSP); NAADAC, the Association for Addiction Professionals as a National Certified Peer Recovery Support Specialist (NCPRSS); Certified Wellness Coach; Community Mental Health Associate certificate
Knowledge of standards and organization policies and procedures
Knowledge of health care privacy and confidentiality rules
Knowledge of standard health care business practices
Must possess & demonstrate critical thinking skills
Skillful in use of computers & general office equipment
Skillful in interpersonal communication needed to advocate for individuals, communicate with family members, healthcare professionals, support coordinators and others
Provider manual crisis operations standards
Ability to facilitate a positive atmosphere promoting holistic health, wellness and team cooperation
Ability to de-escalate individuals experiencing acute crisis and/or interpersonal conflict
Ability to implement physical crisis intervention procedures when needed
Complete all notes/documentation for each Individual accurately and in a timely manner before the end of the work shift
Utilize good judgment in providing treatment for individuals

Nice To Haves

Bachelor’s degree in social sciences from an accredited college or university
Knowledge of community services and resources relevant to social determinants of health

Responsibilities

Act as a member of the MRT as scheduled and needed
Provide crisis follow-up services within 72 hours of crisis disposition
Complete face-to-face or telephonic follow-up with individuals, as assigned, after crisis response
Ensure individuals are linked with appropriate follow-up psychiatric, substance use, social, medical services and/or community resources before discharge
Complete documentation as required by Benchmark Human Services or state and federal regulations
Assist in the completion of safety plans, as directed by the clinician
Attend advocacy and community meetings in the region to provide education regarding mobile crisis services
Assist the individual in identifying resources for recovery
Attend all scheduled training and staff meetings
Assist with crisis response as required, including face-to-face response within an average of 60 minutes
Report any suspected abuse, neglect or exploitation to supervisor or department head
Communicate needs of the individual, regarding social determinants of health to supervisor
Other duties as assigned
Provide deescalation and support to clients and families during crisis
Connect clients and families to resources and community-based services as needed
Engage meaningfully with various clients and families