Peer Support Specialist - Shelter Programs

Community Crisis Services•Hyattsville, MD

9d•Onsite

About The Position

Community Crisis Services, Inc. (CCSI) has served Prince George's County for over 50 years, providing compassionate crisis support through our hotlines, safe shelter programs, and information and referral services. We are the lead Victim Services Provider for Prince George's County and a leading homeless services provider, operating the county's only non-congregate low-barrier shelter. Our 24/7 services include the National Suicide Prevention Lifeline (988), crisis hotlines, domestic violence services, emergency shelters, and housing programs. CCSI is committed to diversity, equity, and inclusion. We believe that lived experience is a valuable qualification and encourage individuals with personal experience navigating homelessness and housing systems to apply. The Peer Support Specialist provides direct support to individuals and families experiencing homelessness at the Warm Nights Shelter and Family Emergency Shelter programs. Drawing on their personal lived experience of homelessness, housing instability, or related challenges, the Peer Support Specialist serves as a role model, mentor, and advocate—helping shelter guests navigate the housing system, access resources, and build the skills and confidence needed to achieve stable housing. This position works collaboratively with case managers, shelter staff, and community partners to deliver trauma-informed, person-centered services that meet the unique needs of each guest. The Peer Support Specialist embodies CCSI's mission by offering compassionate crisis support and connecting those in need to services. Candidates must be able to participate in and complete mandatory orientation and onboarding requirements.

Requirements

High school diploma or GED required
Peer Support Specialist certification (or ability to obtain within 6 months of hire) required
Lived experience of homelessness, housing instability, or related challenges is required
Minimum of 2 years in stable housing and personal recovery

Nice To Haves

Additional training in mental health, substance use, or housing services preferred
At least 1 year of experience providing peer support, mentoring, or human services preferred
Experience working with diverse populations, including families, individuals with disabilities, and those with mental health or substance use challenges preferred
Valid driver's license and reliable transportation preferred

Responsibilities

Provide one-on-one peer support to shelter guests, using personal lived experience to build rapport, instill hope, and model recovery
Facilitate peer support groups focused on topics such as housing readiness, life skills, stress management, and goal-setting
Share personal recovery story appropriately to reduce stigma and demonstrate that housing stability is achievable
Help guests identify strengths, set goals, and develop individualized action plans
Assist guests in navigating systems, including housing, benefits, healthcare, and employment services
Provide emotional support during crisis moments, utilizing de-escalation techniques and trauma-informed approaches
Accompany guests to appointments as needed (housing interviews, benefits offices, medical appointments)
Support guests in developing daily living skills, including budgeting, meal planning, and time management
Participate in regular team meetings and case conferences with case managers and shelter staff
Document guest interactions, progress, and concerns in accordance with program requirements
Communicate effectively with the multidisciplinary team to ensure coordinated service delivery
Connect guests with internal CCSI services, including the Crisis Call Center, Domestic Violence Services, and housing programs
Build and maintain relationships with community partners and external service providers
Provide feedback to program leadership on guest needs, barriers, and program improvement opportunities
Assist with shelter intake and orientation processes for new guests
Support a safe, welcoming, and respectful shelter environment
Help maintain common areas and ensure shelter guidelines are followed
Participate in shelter activities and community-building events
Assist during emergency situations in accordance with shelter protocols
Provide coverage during peak times and as needed for program continuity