Peer Support Specialist - Fully Remote in Hobbs, New Mexico

PROTOCALL SERVICES INC. • Hobbs, NM

1d • Remote

About The Position

Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24 hours a day, 7 days a week. The company has received national recognition for outstanding workplace culture, being awarded the Top Workplaces designation for 2020 and 2022. This Peer Support Specialist role is fully remote, requiring a distraction-free private office space to maintain HIPAA compliance and focus. Specialists will speak with callers over the phone, connecting with people, building rapport and client engagement, and providing available resources or information. They must remain calm and professional while multi-tasking and supporting callers. The role involves engaging with the New Mexico Crisis and Access Line (NMCAL), connecting with dynamic, diverse people seeking support with a variety of experiences. Specialists will build empowering peer relationships with individuals, offering hope, recovery, and support services by sharing their lived experience with each person who reaches out to the New Mexico Peer-to-Peer Warmline. Peer Support Specialists work closely with one another in a unique, structured environment, taking part in ongoing meetings, training, and team building activities. Handling confidential information professionally and maintaining a continued commitment to personal recovery are essential. The position includes working holidays and weekends as peer support is needed 365 days a year. Protocall Services Inc. is an Equal Opportunity Employer, valuing diversity.

Requirements

• High school Diploma or GED
• Certified Peer Support Worker, Family Peer, Wraparound or Equivalent (Accepted certifications: CFPSW, CPSW, and CWF or Equivalent)
• Current experience as a peer and willingness to acquire certification in accordance with all applicable laws and regulations
• Working from home maintaining HIPAA compliance and focus requiring distraction-free private office space

Responsibilities

• Speak with callers over the phone connecting with people
• Build rapport and client engagement
• Provide available resources or information needed
• Remain calm and professional while multi-tasking while supporting callers
• Engage with the New Mexico Crisis and Access Line (NMCAL)
• Build empowering peer relationships with individuals who are in search of someone who will listen
• Offer hope, as well as recovery and support services
• Share your lived experience with each person who reaches out to the New Mexico Peer-to-Peer Warmline
• Work closely with other Peer Support Specialists
• Take part in ongoing meetings, training and team building activities
• Handle confidential information professionally
• Maintain a continued commitment to your own recovery

Benefits

• Medical
• Dental
• Life insurance
• 401k
• STD/LTD
• EAP services
• PTO package that earns up to 4 weeks of vacation during your first year
• Company-matched student loan repayment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees