Peer Support Specialist - Fully Remote in Roswell, New Mexico

PROTOCALL SERVICES INC.•Roswell, NM

22h•Remote

About The Position

Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24 hours a day, 7 days a week. They have received national recognition for outstanding workplace culture and have been awarded the Top Workplaces designation for 2020 and 2022. This role involves working from home, maintaining HIPAA compliance, and requiring a distraction-free private office space. Peer Support Specialists will speak with callers over the phone, connecting with people, building rapport and client engagement, and providing available resources or information. They must remain calm and professional while multi-tasking and supporting callers. Working with Protocall Services, you will engage with the New Mexico Crisis and Access Line (NMCAL), connecting with dynamic, diverse people seeking support with a variety of experiences. You will build empowering peer relationships with individuals who are in search of someone who will listen, working with and growing a connection with people as someone who has walked a similar path. You will offer hope, as well as recovery and support services, while sharing your lived experience with each person who reaches out to the New Mexico Peer-to-Peer Warmline. Our Peer Support Specialists work closely with one another as the Warmline is a unique, structured environment, taking part in ongoing meetings, training, and team building activities. You will also handle confidential information professionally, and a continued commitment to your own recovery is essential for this role. Protocall Services Inc. is an Equal Opportunity Employer, believing deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all other fascinating characteristics that make us different.

Requirements

High School Diploma or GED
Certified Peer Support Worker, Family Peer, Wraparound or Equivalent (Accepted certifications: CFPSW, CPSW, and CWF or Equivalent)
Current experience as a peer
Willingness to acquire certification in accordance with all applicable laws and regulations
Continued commitment to your own recovery is essential for this role

Responsibilities

Work from home maintaining HIPAA compliance and focus requiring distraction-free private office space
Speak with callers over the phone connecting with people
Building rapport and client engagement
Provide available resources or information needed
Remaining calm and professional while multi-tasking while supporting callers
Engage with the New Mexico Crisis and Access Line (NMCAL) connecting with dynamic, diverse people seeking support with a variety of experiences
Build empowering peer relationships with individuals who are in search of someone who will listen
Work with and grow a connection with people as someone who has walked a similar path
Offer hope, as well as recovery and support services, while sharing your lived experience with each person who reaches out to the New Mexico Peer-to-Peer Warmline
Work closely with other Peer Support Specialists, taking part in ongoing meetings, training and team building activities
Handle confidential information professionally