Peer Support Specialist - Fully Remote in Alamogordo, New Mexico

PROTOCALL SERVICES INC.•Alamogordo, NM

22h•Remote

About The Position

Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24 hours a day, 7 days a week. They have received national recognition for outstanding workplace culture and have been awarded the Top Workplaces designation for 2020 and 2022. This role involves working from home, maintaining HIPAA compliance, and requires a distraction-free private office space. Peer Support Specialists will speak with callers over the phone, building rapport and client engagement, and providing available resources or information. They must remain calm and professional while multi-tasking and supporting callers. Working with Protocall Services, specialists will engage with the New Mexico Crisis and Access Line (NMCAL), connecting with dynamic, diverse people seeking support with a variety of experiences. They will build empowering peer relationships with individuals who are in search of someone who will listen. They will work with and grow a connection with people as someone who has walked a similar path. They will offer hope, as well as recovery and support services, while sharing their lived experience with each person who reaches out to the New Mexico Peer-to-Peer Warmline. Our Peer Support Specialists work closely with one another as the Warmline is a unique, structured environment; taking part in ongoing meetings, training and team building activities. You will also handle confidential information professionally and a continued commitment to your own recovery is essential for this role. If you are seeking an opportunity to shine and demonstrate the power of hope and the possibility of change, then we are interested in getting to know you!

Requirements

High school Diploma or GED
Certified Peer Support Worker, Family Peer, Wraparound or Equivalent (Accepted certifications: CFPSW, CPSW, and CWF or Equivalent)
Current experience as a peer and willingness to acquire certification in accordance with all applicable laws and regulations

Responsibilities

Working from home maintaining HIPAA compliance and focus requiring distraction-free private office space
Speak with callers over the phone connecting with people
Building rapport and client engagement
Provide available resources or information needed
Remaining calm and professional while multi-tasking while supporting callers
Engage with the New Mexico Crisis and Access Line (NMCAL)
Build empowering peer relationships with individuals
Offer hope, as well as recovery and support services
Share your lived experience with each person who reaches out to the New Mexico Peer-to-Peer Warmline
Work closely with one another as the Warmline is a unique, structured environment
Taking part in ongoing meetings, training and team building activities
Handle confidential information professionally
Maintain a continued commitment to your own recovery