Peer Support Specialist II (Mobile Crisis Team)

Advocates For The Mentally Ill and • Roseville, CA

1d • Hybrid

About The Position

Serving as a peer on the Mobile Crisis Team involves responding to crisis calls in the community and using lived experience to engage, support, and de-escalate individuals experiencing acute mental health or substance use challenges. In this role, the peer partners closely with a licensed clinician to respond to mental health crises in the community. Occasionally the peer will also partner with a law enforcement officer as well. Responsibilities include conducting follow-up services to ensure continued support and connection to care, as well as completing timely and accurate documentation both in the field and in the office. The position also includes providing support at Lotus, a mental health urgent care, multiple times per week. The team is primarily stationed in Roseville, CA, with approximately one shift per week in Auburn, CA. The typical schedule is Monday through Friday from 8:00 a.m. to 5:00 p.m., with one to two 11:00 a.m. to 8:00 p.m. shifts each week. This role requires flexibility, strong communication skills, and a commitment to person-centered, trauma-informed care that promotes dignity, recovery, and connection.

This position is employed by AMIH, but is co-located within one of Placer County’s facilities Roseville, CA. Under the supervision of AMIH Program Supervisor and ASOC Program Supervisor, this position serves as a core member of Placer County’s multidisciplinary teams within the Adult System of Care, providing specialty mental health, substance use disorder, and community outreach services. They also provide individualized advocacy, mentoring, education, and peer support, using their personal lived experience to establish credibility, rapport, and trust with their clients. Finally, ASOC Peers represent the perspective on the system level, helping to shape Placer County’s programs, services, and policies in response to community needs and concerns.

The ideal peer is someone:
- With personal lived experience recovering from a mental illness and/or substance use disorder OR
- With lived experience as the primary family member or caretaker of someone with a mental illness and/or substance use disorder AND
- Is enthusiastic, eager to learn, and passionate about using their lived experience to help others

Requirements

• High school diploma or equivalent is required.
• Valid driver's license and reliable transportation is required.
• Lived experience recovering from a mental illness and/or substance use disorder OR lived experience as the primary caretaker for someone with a mental illness and/or substance use disorder
• Strong computer proficiency (i.e., Microsoft Word, Excel, PowerPoint, Outlook, Microsoft Teams/Zoom, SurveyMonkey, Google Docs, internet, and Calendar) and use electronic records systems with little to no direction.
• Strong desire to help others through the recovery process and provide advocacy and support.
• Compassion, patience and tolerance for working with vulnerable populations
• Excellent time management skills and ability to work independently
• A positive attitude and ability to work well with different personalities

Nice To Haves

• Medi-Cal Peer Support Specialist Certificate is preferred and pay differential is offered. (AMIH can fund and facilitate the Medi-Cal Peer Support Specialist Certificate to active employees.)

Responsibilities

• Maintain an active caseload of FSP participants requiring intensive, community-based support.
• Build trusting relationships with participants by modeling recovery principles such as self-determination, empowerment, mutual support, and resilience.
• Collaborate closely with clinical staff, case managers, psychiatrists, and other multidisciplinary team members to support coordinated care.
• Provide outreach and engagement services in the community, including homes, shelters, encampments, hospitals, and other community settings as needed.
• Assist participants in accessing housing resources, benefits, healthcare services, and other community supports that promote stability and recovery.
• Support participants in developing individualized recovery and wellness plans aligned with their personal goals and strengths.
• Provide practical support such as transportation, accompaniment to appointments, court dates, housing meetings, and other essential services.
• Help participants identify early warning signs of relapse or crisis and develop strategies to maintain stability.
• Facilitate peer support groups, skill-building activities, and wellness-focused programming when appropriate.
• Document services in compliance with agency, county, and program requirements, ensuring accuracy, timeliness, and confidentiality.
• Advocate for client needs within a multi-disciplinary team
• Remain up to date on community resources and link clients to appropriate resources
• Document client progress utilizing an electronic health record system
• Facilitate support groups
• Evoke hope, recovery, and wellness
• Provide some amount of client transportation in personal vehicle, dependent on team needs and part of scope of service, and reimbursable by AMIH
• Ability to share lived experience when appropriate while maintaining professional boundaries
• Report to multiple supervisors and manage position on multiple teams
• Manage workplace stress and remain calm, especially while dealing with client crises

Benefits

• Pay differential is offered for Medi-Cal Peer Support Specialist Certificate
• AMIH will fund and facilitate the Medi-Cal Peer Support Specialist Certificate upon employment
• Equal opportunity employer
• Drug free employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees