Peer Support Program Supervisor QP

Sanctuary House•Greensboro, NC

About The Position

Sanctuary House is seeking a compassionate, recovery-focused Peer Support Program Supervisor to guide its growing Peer Support Services program. The supervisor leads and mentors Certified Peer Support Specialists (CPSS), supports high-quality services, and helps participants build meaningful, self-directed lives in their communities. The role promotes recovery-oriented services grounded in hope, self-determination, person-centered planning, and community inclusion. The supervisor provides administrative and supportive supervision, assigns work and coordinates caseloads, reviews documentation, monitors service quality and participant progress, and supports compliance with Medicaid and agency standards. The role also facilitates team meetings, quality improvement, staff development, and recovery-focused groups; supports referrals and connections to community resources; and advocates for Peer Support Services within the organization and community. Sanctuary House is a nonprofit community hub and day program serving adults living with mental illness. It supports recovery and rehabilitation by helping people develop tools, confidence, and community connections for meaningful, independent lives.

Requirements

Qualified Professional (QP) as defined by North Carolina mental health service requirements.
Knowledge of recovery-oriented principles, peer support philosophy, and the North Carolina Certified Peer Support Specialist role.
Experience supervising, mentoring, or leading behavioral health staff.
Strong leadership, coaching, and team development skills.
Ability to foster a culture of hope, recovery, self-determination, and person-centered care.
Experience reviewing documentation, monitoring quality, and ensuring compliance with Medicaid and agency standards.
Excellent communication, organizational, and problem-solving skills.
Experience collaborating with community providers and coordinating services.
Ability to work independently while building a strong, collaborative team environment.
Valid North Carolina driver’s license, reliable transportation, and ability to travel throughout the community.

Responsibilities

Provide leadership, supervision, and support to a team of Certified Peer Support Specialists.
Foster a recovery-oriented culture grounded in hope, self-determination, person-centered planning, and community inclusion.
Provide regular individual supervision, coaching, and professional development for Peer Support staff.
Plan work assignments, coordinate caseloads, and monitor staff performance based on the needs of the individuals served.
Review service documentation for quality, compliance, and adherence to Medicaid and agency standards.
Collaborate with Certified Peer Support Specialists and the individuals they serve to support recovery-oriented, person-centered services.
Monitor participant progress and service effectiveness, keeping recovery goals central to service delivery.
Facilitate team meetings, quality improvement activities, and ongoing staff development.
Facilitate or co-facilitate recovery-focused groups based on participant needs and interests.
Ensure referrals and connections to community resources are completed to support participants’ recovery goals.
Serve as a resource and advocate for Peer Support Services within the organization and community.
Promote a positive team environment that values lived experience, recovery, respect, and continuous learning.