Peer Support & Front Desk Coordinator

Forge Health•Paramus, NJ

10d•Onsite

About The Position

The Peer Administrator serves as the first point of contact for clients and visitors, ensuring a welcoming, organized, and recovery‑oriented clinic environment. This role combines front desk operations, peer support, and administrative responsibilities to support smooth daily clinic functioning. This position is in-person Monday through Friday at our Paramus, NJ office.

Requirements

Lived experience of recovery (SUD or MH) and willingness to share appropriately in a professional setting
Prior experience in behavioral health, medical front desk, or customer service preferred.
Strong communication, organization, and multitasking skills, with comfort using EMR and basic office software.

Responsibilities

Facility management including opening the office, maintaining a clean and safe environment, and reporting maintenance needs.
Maintain and document compliance logs in alignment with clinic policies and regulatory standards.
Greet and check in clients and visitors, ensuring a warm, professional, and trauma‑informed experience.
Manage front desk operations including phones, messages, and real‑time scheduling support for client needs.
Coordinate supply ordering and inventory to ensure clinic materials and forms are consistently available.
Process and track medical record requests, ensuring confidentiality and timely release of information.
Complete and monitor UDS uploads and related documentation in the electronic health record or designated system.
Facilitate new client orientation, explaining clinic processes, group schedules, rights and responsibilities, and available support resources.
Conduct outreach calls to clients missing from group, encouraging engagement and problem‑solving barriers to attendance.
Attend and, as appropriate, co‑facilitate peer groups, modeling recovery principles and supporting group norms.
Collaborate with clinical, medical, and billing teams to ensure accurate documentation, scheduling, and follow‑up.

Benefits

Competitive salary aligned with your experience
Comprehensive paid time off package
Annual time off to volunteer
Parental leave
Annual continuing education allocations
Competitive medical, dental, and vision package
Annual subscription to a leading meditation app
An environment that fosters professional development including financing for advanced licensure and certifications
Internal supervision opportunities
Dedicated, motivated team and chance to be part of a highly ambitious medical startup
Modern, elegant, and high-end work environment