Peer Recovery Naviagtor

Parkland Health

8d • Onsite

About The Position

Responsible for delivering non-clinical activities that engage, educate and offer peer support to individuals, their family members, and caregivers in order to successfully connect them to culturally relevant health services, including prevention, timely treatment, recovery management, and follow-up.

Requirements

• Two years' experience as a Peer Recovery Navigator or Peer Specialist preferred.
• Knowledge of Wellness Recovery Action Plan (WRAP) or Recovery Model of Treatment preferred.
• Must be able to demonstrate oral and written communication skills.
• Must be skilled in communicating with and facilitating dialogue between health care professionals, individuals and their families.
• Must be able to demonstrate active listening, empathy, relationship building, and interpersonal skills.
• Ability and willingness to disclose lived experience of mental and/or substance use disorders and recovery with peers, professionals and the public.
• Must demonstrate knowledge and ability to integrate health information, about prevention/management of recovery and the health system, into the culture and language of the community.
• Must have knowledge of communities they serve.
• Ability to actively participate as a team member of a health-care team.
• Must have a current Heartsaver CPR course completion card within 60 days of hire and/or placement in job from one of the following. Current staff must obtain within 18 months from 4/19/2023: American Heart Association American Red Cross Military Training Network
• Must have Satori Alternatives for Managing Aggression (SAMA) certification, level 1-4, before first clinical orientation shift. Must obtain within 30 days of hire or placement into the job. Current staff must obtain within 18 months from 4/19/2023.

Nice To Haves

• Certified Peer Specialist (CPS) or obtain certification within six months of placement in the job.

Responsibilities

• Serves as a peer advocate, focusing on patients' needs, rights, confidentiality and cultural preferences.
• Identifies and addresses barriers to health care for health desperate populations and serves as a resource person for specific clinical and recovery care issues.
• Helps to negotiate desirable patient outcomes.
• Serves as a liaison between provider and patient/family to facilitate communication and services.
• Maintains telephone contact between patients and health-care providers.
• Coordinates care among providers (such as screening clinics, diagnosis centers, tech labs and allied health services), physician visits and other medical appointments.
• Coordinates transportation (to and from medical appointments), child-care, elder-care, and respite services.
• Arranges translation services as necessary.
• Provides emotional support to alleviate fears of and barriers to accessing quality health care.
• Assists patient, family/caregiver in completing medical, financial and other forms that are necessary for health care access and services.
• Assess and assists with maintaining insurance coverage and medication financing.
• Motivates and educates individuals and their families/caregivers about the importance of preventive services.
• Provides education to improve health literacy and the understanding of medical conditions and recovery strategies.
• Identifies ways to improve work processes and improve patient satisfaction.
• Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.
• Stays abreast of the latest developments, advancements, and trends in the field of mental illness and/or chronic substance abuse by attending seminars, in-service workshops, reading professional journals, and maintaining certification.
• Integrates knowledge gained into current work practices.
• Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area.
• Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans.
• Seeks advice and guidance as needed to ensure proper understanding.

Benefits

• A career at Parkland means joining a collaborative, engaged team focused on excellence, innovation, and patient-centered service.
• Our employees are supported with resources to grow, succeed, and make a meaningful impact every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed