Peer Recovery Coach (Peer Recovery Support Specialist), Henderson

Foundation for Recovery•Henderson, NV

1d•$19 - $22•Onsite

About The Position

The Peer Recovery Coach provides individual and group-based mentorship and support to individuals recovering from mental health and substance use disorders at the Henderson Detention Center and our Henderson office location. This role assesses the needs of each individual, works to identify barriers and goals in recovery, develops recovery plans, and connects individuals to appropriate social services and resources. The Peer Recovery Coach has extensive documentation experience; accurately charting services and peer progress. You will work alongside other members of our Recovery Support Service team to run the daily operations of the Henderson Office, provide support to our members and to individuals incarcerated at the Henderson Detention Center, supervise and lead daily activities and programming, and provide general clerical support. This position requires completion of a Peer Recovery Support Specialist training, approved by the Nevada Certification Board. Applicants must hold a PRSS-I or CPRSS credential through the Nevada Certification Board.

Requirements

Minimum of a High School Diploma or Equivalent
Completion of a Peer Support Specialist Training approved by the Nevada Certification Board
2 years of prior experience with standard office practices and procedures, including office etiquette, records management and use of case management or electronic health record system, and using computer programs such as Microsoft Office or Google Workspace.
2 years of customer service experience
2 years of experience working with people with behavioral health disorders and individuals from various socio-economic, ethnic, and cultural backgrounds
1-2 years of experience using electronic health records or case management database
2 years experience answering phones, responding to emails, completing forms, using office equipment like printers and scanners.
Must understand and adhere to the Nevada Certification Board's code of ethics for Peer Recovery Support Specialists, federal and state confidentiality laws and regulations, and Nevada mandatory reporting laws and regulations

Nice To Haves

Certified as a Peer Recovery Support Specialist by the Nevada Certification Board
1-2 years of related experience; or equivalent combination of education and experience
Continuing education or training in criminal justice systems, trauma-informed care, peer support ethics, confidentiality, motivational interviewing, suicide prevention, mandatory reporting, or others.
Prior experience facilitating support groups, group activities, trainings, and/or workshops.
Prior experience working in an office-based setting, non-profit, or communitybased organization.
Prior experience working with state and federal grants.

Responsibilities

Manage incoming requests and inbound referrals, including calls, emails, pre-enrollment submissions, and walk-ins.
Completes various assessments, surveys, interviews, and other data collection methods to track outcomes of members for grantors, management, and community partners.
Educate participants about peer recovery support and programs available at the Foundation, other treatment and recovery options, overdose prevention tools and strategies, and local resources.
Manages front desk and flow of participants between workers
Data entry and recording in case management system
Coordinate ancillary services for members such as: transportation assistance, vocational training, stable and secure living environments, and other recovery support services, as identified by members
Be the key to health activation by listening to the needs, fears, and goals of our members and educating members on how to access and engage in the health system
Facilitate whole health and recovery support groups, maintaining fidelity of the curriculum and program
Support members with identifying whole health and recovery goals and developing plans to achieve those goals
Support members with the planning of their recovery program, and provide motivation to assist members with completion of the program
Provide individualized support, empowerment, and encouragement to members through coaching and everyday interactions
Offer recovery management strategies and tools; like journaling, breathing and mindfulness techniques, among others
Offer overdose prevention strategies and tools; like Narcan and fentanyl test strips
Listen to members' barriers; offering assistance to remove barriers through linkages to resources and other programs at Foundation for Recovery - or just to listen and provide understanding and empathy
Share and model personal resilience and recovery experiences, when appropriate, acting as a role model for members
Provide regular communication to members through phone, text, and in-person follow-ups and check-ins
Maintain clear and concise documentation using the organization's case management software
Complete all necessary data collection, reporting, and documentation related to the program requirements
Prepare program, grant, and caseload reports as needed
Understand and adhere to all state and federal confidentiality laws and regulations
Ability to become certified as a Peer Recovery Support Specialist upon hire through Nevada Certification Board
Other duties as assigned