Peer Provider (Mental Health Services) 221

HELEN FARABEE CENTER•Wichita Falls, TX

1d•$11 - $11

About The Position

Under the general supervision of a Qualified Peer Support Supervisor (QPS), who is supervised by a Licensed Practitioner of Healing Arts (LPHA), the Peer Provider delivers support services to individuals with severe and persistent mental illness. Services must comply with the Performance Contract, Community Service Standards, Helen Farabee Centers (HFC) policies and procedures, Medicaid standards, and HHSC guidelines. The position provides support and advocacy to individuals receiving outpatient services, helping them regain control over their lives and recovery. Support may include recovery and wellness assistance, mentoring, advocacy, and individual or group sessions. The Peer Provider shares their recovery story to model personal responsibility, self-advocacy, and hope, and helps individuals identify and experience recovery in their own lives. The role also supports individuals and learning teams—including staff and community members—through encouragement, support for self-determination, and connection to the community. The role requires an aptitude for working with people with severe mental illness, often in situations involving poverty, and an understanding of lived experience with mental illness, psychotherapeutic medications, and adherence to treatment plans. HFC emphasizes trauma-informed care, cultural sensitivity, and a safe, respectful environment. Employees are expected to learn and implement trauma-informed practices within their scope of work. Reassignment may occur at the employer’s discretion; work location and hours may change based on program needs.

Requirements

Graduation from a standard high school or GED program.
Eligibility for certification as a Mental Health Peer Specialist under State Authority guidelines and ViaHope policies and procedures.
One year of successful treatment for a mental health issue and willingness to disclose lived experience and work toward recovery.
Valid driver’s license and insurability to drive Center vehicles.
Pass and maintain all Center-mandated trainings.
Obtain Mental Health Peer Specialist (MHPS) certification within 18 months of employment.
Knowledge of programs for people with behavioral and intellectual challenges, peer philosophy and role, recovery models, and trauma-informed care.
Ability to share personal challenges, listen, document interactions, and monitor interactions with individuals served.
Ability to write progress notes with acceptable spelling and grammar and in accordance with standards.
Customer-service orientation and ability to treat patients as equals and partners.
Ability to work in teams, follow policies and procedures, work with people in challenging situations, and communicate effectively.
Ability to communicate verbal instructions and interact courteously and effectively with coworkers, individuals served and their families, agencies, and the public.
Skill in using network computers, word-processing and database software, and SmartCare for documenting patient and family contacts.

Responsibilities

Provide support services and serve as a consumer advocate for individuals receiving outpatient services.
Provide information and peer support to individuals served.
Help individuals regain control over their lives and recovery processes through recovery and wellness support, mentoring, and advocacy.
Provide individual and group sessions as part of recovery support.
Share personal recovery experience to model responsibility, self-advocacy, and hopefulness.
Support individuals and learning teams with hope, encouragement, support for self-determination, and connection to the community.
Work collaboratively and demonstrate initiative and positive work habits.
Learn about and implement trauma-informed practices within the scope of the position.
Document and monitor interactions with individuals served, including preparing progress notes.
Follow applicable policies, procedures, standards, and guidelines.