Peer Navigator

Vocational Instruction Project•New York, NY

About The Position

The Peer Navigator will provide concrete services geared toward assisting children and/or their guardians. The Peer Navigator will provide peer support to engage the individual on a continuum of care to help the individual achieve and maintain motivation for continuing their care while maintaining recovery from substance abuse and mental illness.

Requirements

HS Diploma or equivalent
Minimum two years related work experience
Knowledge of behavioral health services
Strong organizational, communication, and interpersonal skills.
Computer Skills – Using computers and computer systems to set up functions, enter data or process information.
Documenting/Recording Information – Entering, transcribing recording, storing, and maintaining information in written or electronic form
Ability to speak, read and write the English language

Nice To Haves

OMH Peer Certification or Family Peer Specialist Certification preferred
Bilingual English/Spanish preferred

Responsibilities

Schedule, maintain and manage all appointments for Providers.
Re-schedule all “No Show” appointments daily.
Cancel and reschedule all appointments when a Provider calls out.
Update all patient demographic and structured data as required daily.
Keep track of all patients waiting to be seen.
Check client insurance status daily and update insurance status in ECW.
Scan/ make a copy of the patient’s insurance card/ ID into their ECW chart.
Answer all incoming calls and route them appropriately.
Manages and controls confidential documents including personnel, in/outgoing correspondences, and institutional and historical documents.
Collect co-payments, and prepare deposits for finance.
Scan all labs, and all patient documents into the patient ECW account daily.
Coordinate and order supplies necessary for department operation.
Email all residential counselors before 3 pm, and call residences/clients two days before scheduled appointments.
General office duties, including but not limited to filing incoming correspondence, dissemination of information to appropriate parties, and maintaining files that contain patient applications following office procedures.
Ensure confidentiality of records is maintained as per regulations.
Serve as a liaison between Wellness Services, and school personnel.
Maintain good working relationships with all staff, clients, and visitors.
Additional duties as assigned by the Program Director.
Attends all meetings and annual in-services as required or mandated.