Peer Navigator Supervisor

City of Rochester•Rochester, NY

4d•Onsite

About The Position

This position is responsible for the daily leadership, mentorship, coaching, and non-clinical supervision of Peer Navigators assigned to the Person in Crisis (PIC) Team within the Crisis Intervention Services Unit (CISU). Working collaboratively with the PIC Team Supervisors, licensed behavioral health professionals, Emergency Response Social Workers, and community partners, the Peer Navigator Supervisor promotes recovery-oriented, trauma informed, person-centered, and culturally responsive crisis intervention services. The Peer Navigator Supervisor supports the integration of Peer Navigators into the crisis response model by ensuring adherence to peer support values, ethical standards, and professional boundaries while fostering a collaborative team environment. This position provides leadership in developing peer practice, strengthening workforce development, promoting staff wellness, and ensuring high-quality service delivery that reflects the goals of the Daniel’s Law Pilot and the City’s community based crisis response model. This is a Competitive Class position. The individual selected to fill this vacancy will be given a provisional appointment and will be required to participate in the next Civil Service Examination for this title. A qualified applicant may be provisionally appointed and serve in the position until a Civil Service Examination is administered and an appropriate eligible list can be established to make a permanent appointment in accordance with the Civil Service Rule of Three. If you are already a City employee and have permanent, competitive status in your current position and appointment to this title would result in a provisional appointment in another department, you will lose your previous permanent competitive rights. CITY RESIDENCY WILL BE REQUIRED WITHIN ONE YEAR OF HIRE.

Requirements

High school diploma or equivalent
Master’s degree in social work, psychology, or other human service-related field AND one (1) year of full-time experience (or part-time equivalent) providing crisis response in a mental health, substance abuse, or human service setting
Bachelor’s degree in social work, psychology, or other human service-related field AND three (3) years of full-time experience (or part-time equivalent) providing crisis response in a mental health, substance abuse, or human service setting
Associate’s degree in social work, psychology, or other human service-related field AND five (5) years of full-time experience (or part-time equivalent) providing crisis response in a mental health, substance abuse, or human service setting
Seven (7) years of experience providing crisis response in a mental health, substance abuse, or human service setting
Possession of an Academy of Peer Services Certification (NYCPS) or a Certified Recovery Peer Advocate certification (CRPA)
Possession of a Class D Driver's License at time of appointment, this license must be maintained throughout employment in this title
Access to reliable transportation

Responsibilities

Provides daily leadership, mentoring, and coaching to Peer Navigators
Models recovery oriented and trauma informed practices
Fosters a culture of hope, resilience, respect, and recovery
Promotes peer role fidelity and ethical peer support practices
Conducts regular individual coaching and supervision meetings with Peer Navigators
Facilitates peer team meetings, team-building, and reflective practice sessions
Promotes teamwork and collaborative workflows between Peer Navigators and Emergency Response Social Workers
Assists in onboarding and orientation of newly hired Peer Navigators
Identifies opportunities to strengthen peer involvement, roles, and responsibilities throughout crisis response and follow-up services
Advocates for recovery oriented practices throughout the organization
Identifies learning opportunities and coordinates peer training
Assists in developing peer performance measures, outcome tracking, and annual peer competencies
Monitors and assists with scheduling the Peer Navigators to ensure that they are present for all appropriate responses up to 24/7 basis, required documentation, reports, and daily operational needs
Supports compliance with City policies and departmental procedures
Participates in quality assurance and performance improvement initiatives
Participates in program evaluation activities related to the Daniel’s Law Pilot
Collaborates with PIC AND CISU Leadership, staff, community partners, health care providers, 988, 911, and community organizations
Participates in multidisciplinary case discussions as appropriate
Represents the peer voice and services in staff and planning meetings, supervisions, and workgroups
Maintains confidentiality in accordance with HIPAA and City policies
Assists with policy and procedure development
Ensures that all Peer Navigators have an up-to-date peer certification
Supports the implementation of Daniel’s Law Pilot initiatives