Peer Navigator/ Data Entry Associate

Vocational Instruction Project•New York, NY

66d

About The Position

The Peer Navigator provides peer-based support and concrete services to individuals with histories of medical, behavioral health, mental health, and substance use needs. Utilizing lived experience and trauma-informed approach, the Peer Navigator engages individuals along the continuum of care to support sustained engagement in treatment and enhance self-efficacy. In addition to direct peer support, the Peer Navigator is responsible for maintaining accurate, timely, and organized documentation of services, demonstrating strong accountability in data entry and reporting. This position plays a critical role in ensuring data integrity and compliance through accurate documentation in AIRS and eClinicalWorks (eCW).

Requirements

HS Diploma or equivalent
Prior experience working with the target population
Excellent written and oral communication
Ability to speak, read and write the English language
Lived experience required
Excellent written and verbal communication skills
Ability to speak, read, and write English required
Strong attention to detail and ability to manage both client-facing and administrative tasks
Basic computer proficiency and ability to learn eClinicalWorks and AIRS systems
Must possess sight and digital senses or prosthetics that will enable the essential functions of the job to be completed.
Familiarity of life issues facing the target population(s), including HIV/AIDS, behavioral health, or other chronic illness.
An understanding of community level work and the importance of collaborating and coordinating with other organizations is needed

Nice To Haves

Bilingual English/Spanish a plus
Bilingual English/Spanish strongly preferred

Responsibilities

Provide clinical adherence management to clients in accordance with agency policies, procedures, and regulatory requirements
Conduct outreach to clients experiencing challenges with adherence to medical, mental health, substance use, or HIV care
Conduct reminder calls and follow-up for missed appointments
Assist with re-engagement of clients who are lost to care
Accompany clients to medical, behavioral health, and supportive service appointments as appropriate
Facilitate peer support groups, education, and adherence assistance
Conduct HIV and Hepatitis testing and counseling as trained and assigned
Participate in community outreach activities, including in-reach, outreach events, and public education initiatives
Maintain HIPAA compliance and professional boundaries at all times
Document all client interactions and services in ECW and AIRS in a timely and accurate manner
Attend agency meetings, trainings, and special projects as assigned by the AVP of Health Services & MSA Program Coordinator
Maintain positive and professional working relationships with clients, staff, and community partners
Perform additional duties as assigned by the AVP of Health Services & MSA Program Coordinator
Complete AIRS data entry for the PrEP and RAP MSA Programs using source documentation from eClinicalWorks
Ensure accuracy, completeness, and timeliness of all service documentation and data submissions
Collaborate with MSA staff, supervisors, and program leadership to resolve data discrepancies
Adhere to all reporting timelines, data quality standards, and confidentiality requirements
Support internal audits, chart reviews, and quality improvement activities as requested
Maintain organized electronic records in compliance with agency and funder requirements
Maintain a positive image of VIP Community Services in the community and within partner organizations
Participate in job training, educational programs, meetings, and committees as assigned
Attend all mandatory in-service trainings annually
Attend seminars and trainings to support ongoing professional development
Participate in team meetings and comply with all Health Services policies and procedures