Peer Generalist

People USA•Kingston, NY

10d•Onsite

About The Position

People USA is seeking a Peer Generalist to support the functions of the Peer Navigation program in Dutchess/Ulster County. This program provides site-based, community-based, flexible, and sustained interventions for individuals who have frequently experienced acute distress, repeated emergency room visits and/or hospitalizations, and for whom traditional programs of care have been ineffective. The program utilizes a peer-led, person-first, trauma-informed approach focused on addressing participants’ immediate needs, building trust, and strengthening family and social networks to support long-term recovery. The Peer Generalist will practice relationship-centered, participant-driven services, act as a resource and advocate for participants, coordinate service integration, maintain program compliance, and support a collaborative team environment. This role requires strong self-direction, decision-making, crisis de-escalation skills, and the use of personal lived experience to foster self-advocacy and systemic navigation. The Peer Generalist will be committed to peer values and flexible care coordination without traditional limits on time or setting.

Requirements

High School Diploma or equivalent + 3 years of experience providing direct support to individuals with disabilities or psychiatric diagnoses or case management work.
Must obtain New York State Peer Specialist Certification within 6 months of hire through People-USA system.
Demonstrated knowledge of trauma-informed care, harm reduction, and strengths-based approaches.
Strong understanding of recovery principles, peer support models, and employment services.
Lived experience with mental health and/or substance use recovery is strongly encouraged.
Exceptional communication and boundary management.
Familiarity with ADA, mental health systems, Social Security benefits, and community services.
Must have a clean and valid driver's license and have your own transportation.

Nice To Haves

Bilingual (English/Spanish)
At least 2 years of advocacy experience.
Lived experience with comfort in appropriate self-disclosure.
Experience working within non-traditional service models or with individuals who have frequent crisis-service utilization.
Experience facilitating support groups, networking groups, or family-engagement meetings.
Familiarity with local behavioral health resources, social services, and community supports.

Responsibilities

Accompanied participants to hearings, social services appointments, and housing reviews to defend their rights.
Teaches participants about available government assistance, tenant rights, and mental health self-determination.
De-escalates acute situations using trauma-informed care and peer-support frameworks.
Identifies non-traditional community resources when mainstream systems reject the participant.
Builds self-advocacy skills so participants can eventually navigate systems independently.
Group and participant programming focused on participant-led engagement.
Ensure the approach remains Values driven, peer-led, person-first, trauma informed, and relationship-centered.
Ensure completion of accurate, timely documentation, including progress notes, reports, and program data.
Maintain compliance with agency policies and state/regulatory standards.
Represent the agency and program at internal meetings, community events, and collaborative workgroups.
Assist with the oversight, expansion, and continuous improvement of program operations.
Perform additional duties as assigned.