CCC - Peer Advocacy
About The Position
The Peer Advocate serves people with mental health conditions, substance use issues, and/or disabilities. The role is responsible for day-to-day client interactions and care coordination for assigned cases, addressing immediate and emerging needs, setting goals, resolving issues, advocating, and connecting clients with resources to support stability, recovery, and community participation. The position also supports coordination of medical and behavioral health care, with a focus on people with multiple chronic illnesses. CHOICE is a not-for-profit care management agency serving Westchester County, New York. Its services include mental health advocacy and peer support, homeless outreach, Home and Community Based Services (HCBS), and care management. The Peer Advocate provides care coordination, advocacy, outreach and engagement, recovery and transitional supports, and pre-crisis and crisis support. The role documents client progress and activities, participates in assigned trainings and meetings, and performs other duties as assigned.
Requirements
- Tenacity and passion for the work, with the ability to balance objectivity and empathy.
- Computer literacy.
Nice To Haves
- Valid New York State driver's license and a driving record permitting use of an Agency vehicle to transport clients, as needed.
- Bilingual English/Spanish.
Responsibilities
- Coordinate care and promote education by referring clients to community linkages and social support services.
- Maintain compliance with all OMH documentation requirements.
- Help clients seek and obtain benefits, entitlements, food, shelter, and permanent housing; support shared decision-making, system navigation, benefits planning, psychiatric advance directives, and self-directed services.
- Provide outreach, engagement, companionship, and recovery-lifestyle modeling; raise awareness of services and pathways to recovery and help remove access barriers.
- Conduct interim visits after discharge from hospital emergency rooms, detox units, or inpatient psychiatric units to support community tenure and readiness while clients await follow-up care.
- Help clients identify meaningful activities, address barriers to participation, and connect with natural supports.
- Provide recovery education and coaching to clients and family members, one-to-one peer support, person-centered goal planning, and skills development to support independence.
- Provide transitional peer support between jail or prison, institutions, general hospitals, a person's home, and the community, subject to the stated Medicaid reimbursement limitations.
- Provide companionship and peer support during or before crises, and develop crisis-diversion or relapse-prevention plans.
- Monitor and document progress toward goals and adjust care needs accordingly.
- Accurately, thoroughly, and promptly enter data, notes, activities, and outcomes into the case management system.
- Attend assigned trainings and meetings.
- Perform other duties as assigned.
- Use an Agency vehicle to transport clients to appointments or other activities as needed, if applicable.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
