Pediatric Patient Service Rep - GIK Morristown Location

University Physicians' Association•Knoxville, TN

18h•Onsite

About The Position

University Physicians' Association is seeking qualified applicants for a full-time Pediatric Patient Service Representative (PSR) at GI for Kids (Morristown Location).

Requirements

critical thinking skills
computer proficiency
attention to detail
highly motivated
personable
ability to perform each essential duty satisfactorily

Nice To Haves

6-months to 1-year of previous medical office experience

Responsibilities

Greet patients in friendly and timely manner
Ensure that patients complete necessary forms required for the electronic health record and billing office
Maintain patient demographic and insurance information; verifies insurance eligibility and collects co-pays
Ensures good patient flow through practice by timely processing of patients as they arrive at front office
Answer patient inquiries regarding patient registration information or billing questions
Refers patient inquiries regarding medical care or treatment to medical assistant or physician
Schedules patients with appropriate physician
Document scanning into electronic health record
Review medical records for urgent request and special needs
Supports the office clinic under the direction of the Certified Medical Assistant as needed, to include rooming patients and gathering patient information for chart documentation.
Provide patient education as instructed.
Triage in-bound clinical care calls, assesses patient concerns and responds according to the clinical care protocols.
Other duties as assigned