Pediatric Hematology Oncology (PHO) PAS Specialist
About The Position
The PHO PAS Specialist coordinates multiple clinic and ancillary appointments for patients seen in the Pediatric Hematology and Oncology Clinic and the OHSU Doernbecher Infusion Unit. This position requires high-volume phone work and high-volume face-to-face patient support and services. This position will be responsible for making outgoing calls and receiving incoming calls to schedule new and return patients and triage them to their respective schedulers as needed. PHO PAS is responsible for the verification of patient information and checking in/out of patients for appointments as scheduled. Prompt and professional communication with provider and RN teams is essential to ensure a positive experience for patients. Excellent customer service skills are essential to succeed in this position. Regular attendance is a requirement for effective facilitation of patient care on our team.
Requirements
- Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position
- Basic computer keyboarding skills including typing of 30 - 45 wpm.
Nice To Haves
- High school diploma or equivalent
- Experience using Epic EMR
- Skills communicating with large, specialized provider teams
Responsibilities
- Provides high quality customer service to both external customers (patients and families, referring providers and insurance carriers) and internal customers (OHSU and DCH providers, staff and employees) that meets or exceeds the service standards of the health care industry and OHSU/DCH.
- Gathers and verifies patient information including demographics, insurance coverage, Primary Care Provider (PCP), guarantor demographics and status, and financial status.
- Check in and checks out patients in accordance with department requiremnts for isolation precautions, etc.
- Reinforces masking and visitor policies for the department.
- Opens/closes front desk area with use of daily checklist.
- Answering Pediatric Specialties phone calls and triaging calls to the appropriate group or person
Benefits
- Opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
