About The Position

The Nurse Patient Navigator serves as an advocate, interpreter, educator, and counselor for an assigned group of patients. In collaboration with a multidisciplinary team, the navigator manages patient care to support high-quality, comprehensive healthcare and ancillary services. The navigator is the single point of contact for assigned patients and caregivers and provides ongoing support throughout treatment. The role uses clinical and nursing knowledge and skills in performing its responsibilities. The position practices within Virginia nursing regulations, the ANA Code of Ethics, national nursing practice standards, and VCUHS policies, procedures, and practice guidelines. The navigator follows documented provider orders, plans work with patient and family input and identified outcomes, and applies sound clinical judgment. Work is primarily on weekdays, though evening or weekend work may be required depending on assignment. Travel to VCUHS locations may be required.

Requirements

  • Current RN licensure in Virginia, or eligibility for Virginia licensure or compact-state licensure at hire; current Virginia RN licensure for continued employment.
  • AHA BLS Certification for continued employment.
  • Specialty nursing certification in Nurse Navigation or the area of specialty within one year of hire.
  • At least three years of relevant clinical nursing experience in patient education, case management, and/or navigation.
  • Previous experience in the specialty area.
  • Baccalaureate Degree in Nursing from an accredited School of Nursing.
  • Ability to meet the role’s physical, mental, sensory, and emotional requirements, including lifting less than 20 lbs.; prolonged standing and sitting; frequent bending and walking; climbing; repetitive reaching or motion; strong recall, reasoning, and problem-solving; clear communication; legible writing; reading and logical thinking; handling multiple priorities, frequent and intense customer interactions, a fast-paced or noisy environment, and frequent change.

Nice To Haves

  • Previous nurse navigation or leadership experience.
  • Experience within an academic or teaching hospital.
  • Master’s Degree in Nursing from an accredited School of Nursing.

Responsibilities

  • Advocate for, interpret for, educate, and counsel assigned patients.
  • Manage the care of assigned patients in collaboration with a multidisciplinary team to ensure high-quality, comprehensive healthcare and ancillary services.
  • Serve as the single point of contact for assigned patients and caregivers.
  • Provide ongoing support to patients and caregivers throughout treatment.
  • Follow documented physician or licensed independent provider medical and treatment orders and practice within applicable nursing regulations, standards, and organizational policies.
  • Organize and plan work with input from patients and families, identifying specific outcomes.
  • Use sound clinical judgment based on nursing knowledge and experience.
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