Pearl Host - PT

Red Hawk Casino•Placerville, CA

11h

About The Position

The Pearl Host welcomes guests on arrival, escorts them to dining tables, supports restaurant seating and reservations, and helps ensure guests receive prompt, courteous service. Duties vary by setting: in a buffet environment, the host takes beverage orders and explains available food outlets; in an à la carte environment, the host seats guests and presents menus. The role also includes answering calls and questions, taking and verifying reservations, handling payments when applicable, maintaining the host podium, and assisting with guest requests.

Requirements

Must be at least 18 years of age.

Nice To Haves

High school diploma or GED preferred.
Three months of fast food or quick-service cashier experience preferred.

Responsibilities

Greet guests cordially upon arrival and promptly escort them to a dining table.
Advise guests of waiting times during reservation periods.
Assist with and facilitate the restaurant seating and reservation system.
In buffet settings, take beverage orders and inform guests about available food outlets.
In à la carte settings, seat guests and present menus.
Answer telephones and take reservations.
Verify reservations and complimentary arrangements, when applicable.
Receive payments from casino guests promptly and courteously, when applicable.
Follow established cash control policies and procedures.
Answer guest questions and refer them to appropriate management personnel when necessary.
Stock supplies at the podium and clean it as needed.
Assist with special requests when applicable.
Answer questions about food offerings, operating hours, and pricing.
Maintain professional grooming and appearance and serve as a role model in accordance with policy.
Monitor guest needs and ensure requests are fulfilled promptly in accordance with policies and procedures.
Maintain professional rapport with marketing hosts and communicate service priorities, when applicable.
Demonstrate promptness, efficiency, and courtesy in accordance with venue standards.
Record guest preference information in the reservation system for future service, when applicable.
Use guests’ names when applicable.
Maintain knowledge of the menu.
Perform other duties as assigned.