PD Transfer Center Dispatcher

RWJBarnabas Health•New Brunswick, NJ

66d•$23 - $29

About The Position

In partnership with the System Transfer Center Nurse Coordinators, this position is responsible for the comprehensive care coordination for patients as assigned, including initiation and coordination of incoming and outgoing transfers for higher/lower level of care and/or specialized treatment modalities from outreach or network entities The Transfer Center Dispatcher will work each shift to triage calls, coordinate transportation, dispatch Specialty Care Transport Unit (SCTU) units, complete pre-registration and bed placement along with all other aspects of transfer logistics. This position requires systems thinking, the ability to manage many conflicting priorities, excellent communication skills and proficiency with multiple computer applications. The Transfer Center Dispatcher serves as a liaison between both internal and external customers as well as providing ongoing support to the hospitals to implement their throughput plan(s). This position manages data as related to operations and performs Utilization Management functions as required by the system.

Requirements

High school diploma/GED or equivalent working knowledge
2-3 years of experience in a healthcare office, hospital operations setting, emergency medical services and or emergency medical dispatch
Must have medical terminology gained by either college credits of experience in a health care setting, excellent verbal and written communication skills, organizational skills and critical thinking skills
EMT or ER Tech experience required
Must have the ability to work under tight time constraints and meet deadlines while working on a variety of projects under high demands.
Proficient technical ability to simultaneously manage multiple complex computer systems at a speed reflective of patient acuity needs
Must be proficient with commonly used office software and equipment including but not limited to all Microsoft applications and hospital EMR
Able to meet the agent productivity standards as set by Transfer Center Leadership
Ability to accurately type at least 40 wpm
Provide 10 shifts of availability per calendar quarter submitted in the scheduling portal by the 15th of the previous month
Must work 6 of the 10 shifts submitted
12 hour shifts

Nice To Haves

Bachelor's degree
Expert level of Microsoft Office
The following are preferred or obtain within 6 months of hire: American Heart Association (AHA) Basic Life Support (BLS), HAZMAT Awareness, CBRNE/WMD Awareness, ICS 100, ICS 200, NIMS 700, ICS 800

Responsibilities

The Transfer Center Dispatcher will assist in the coordination of medical transportation via rideshare, medical sedan, Mobility Assisted Vehicle (MAV), Basic Life Support (BLS) ambulance, Specialty Care Transport Unit (SCTU), and Air Medical Unit.
Coordinates appropriate and timely transportation requests by working with Mobile Health Communications. Where applicable, responds to orders of patient's placement within the hospitals. Files and archives completed, and cancelled orders per transfer center processes. Completes multiple steps for the placement of each patient including electronic and verbal communications with the necessary stakeholders and updating multiple computer applications. Receives, verifies, and provides ongoing follow-up requests and referrals/orders.
Gathers all information for correct patient assignments and verifies accuracy of that information. Seeks clarification when inaccuracies occur. Follows through with resolving inaccuracies, communicates resolution in real time. Unresolved issues are escalated to appropriate leadership for intervention. Prioritizes the safe transition of patients throughout the placement process.
After onboarding, this position must be proficient in running ABOUT's Transfer Center technology, Five9 phone systems with call recording, EPIC including creating Reservation for transferred patients and office-oriented systems as required supporting client operations.
Demonstrates knowledge of regulatory requirements such as EMTALA, Compliance policies, quality initiatives, and HIPAA laws and regulations; monitors self-compliance and implements process changes to ensure compliance to such regulations and quality initiatives. Ensures that appropriate standards of practice follow corporate compliance guidelines, acts in and ethical and legal manner, and assures that all actions are in the best interest of RWJBH system
Completes and distributes any ad hoc reports which are necessary for patient throughput management and communication. Collects and logs any data which may be requested, and other duties as assigned.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of RWJ Barnabas Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

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