Transfer Center Dispatcher

DocGo • New York, NY

3d • $19 - $22 • Onsite

About The Position

Ambulnz by DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Requirements

• High School Diploma / GED
• Strong verbal and written communication skills
• Excellent interpersonal and teamwork skills
• Ability to multitask and prioritize tasks effectively
• Ability to work both independently and collaboratively in a team setting

Nice To Haves

• 1-2 years of transportation dispatch experience (EMS dispatch preferred)
• Emergency Medical Technician - EMT experience
• Strong geographical knowledge of service areas
• Ability to remain calm and composed in high-pressure situations
• Proficiency in typing (40-45 WPM) and data entry experience
• Familiarity with computer-aided dispatch (CAD) software

Responsibilities

• Call Management: Handle high-volume intake calls, prioritize, and dispatch using CAD systems
• Resource Coordination: Determine the appropriate level of care and coordinate transport activities with field EMTs
• Customer Service: Provide courteous, friendly service to medical facilities, the public, and fellow EMS staff
• Trip Assignment: Assign trips to the appropriate resources based on needs and availability
• Billing Support: Collect patient billing information and assist with pre-billing activities.
• Other tasks as assigned

Benefits

• Sign-on Bonuses for Full-Time new hires of up to $3,000.
• Referral Bonus when recommending a full-time candidate that is hired of up to $1,500.
• 401K, Medical, Dental & Vision Insurance (with company contribution), paid time off for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees