PCC and Crematory Area Manager

Service Corporation International•Lexington, SC

11d•Onsite

About The Position

Manage the daily operations of multiple locations within the Funeral Home industry. Responsible for short-term planning, operations, and developing a professional and effective staff, and exceeding client family expectations.

Requirements

High School Diploma or equivalent required
At least seven (7) years industry experience in applicable discipline with progressively increased responsibilities
Funeral Home Management experience required
At least two (2) years’ experience managing people and effectively managing budgets and expense control required
Knowledgeable in industry competitive pricing, demographic patterns, and market competition
Knowledgeable in Financial and Business acumen
Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
Proficient in MS Office suite including Outlook, Word, Excel, & PowerPoint

Nice To Haves

At least twelve (12) hours college courses in Finance & Accounting strongly preferred
Embalming Licensure may be required depending on state/provincial regulations & requirements.

Responsibilities

Develop annual business plan and budget as well as financial and operational initiatives
Monitor and achieve annual operational goals and make appropriate sustainable business decisions
Approve expenditures and invoices including overtime
Manage the day-to-day activities ensuring on-time services; exceeding client family expectations
Remove barriers, encourage ideas, and identify improvements
Resolve moderately complex problems; provide resolution guidance to supervisors and empower accountability
Assure the location’s operating practices comply with applicable federal & state/provincial regulations and Company policies
Establish location goals and priorities
Develop, communicate, and monitor goals, priorities, processes and procedures
Manage frontline supervisor’s responsibilities, expectations, and accountabilities
Effectively present and communicate Company and Market strategies, values, and goals to location staff
Collaborate with local Management for resource sharing, ideas, and business or operational enhancements
Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture
Ensure all safety, quality control, and compliance standards are adhered
Develop a strong, trusting, and reliable team
Understand team members career aspirations and provide assignments to develop skills and/or close gaps
Constructively address issues and provide tangible and appropriate feedback
Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover
Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration
Screen candidates (internal and external) and hire or promote a skilled and effective staff
Establish pay, recommend pay increases, special pays, and career advancements
Discipline staff as necessary; write development plans to close behavior or skill gaps
Collaborate with Human Resources throughout discipline, development, and termination processes
Recommend and discuss terminations with Market Leadership
Build and expand brand and product awareness in order to increase sales and market share
Network with key community leaders to build business relationships, influence, and support the community
Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
Develop and implement plans to improve customer satisfaction index and on-line community reviews
Assist with arrangements, preparation of visitation and/or services, driving, or transporting thus demonstrating leadership and teamwork