PCA

Yale New Haven Health • New Haven, CT

6d

About The Position

Under the supervision of the Patient Services Manager and the direction of the Clinical Nurse, the PCA performs direct and indirect patient care activities that support comprehensive patient care. The role follows YNHHS values of integrity, patient-centered care, respect, accountability, and compassion, and applies the principles of patient- and family-centered care: participation, dignity and respect, information sharing, and collaboration. The PCA provides exemplary customer service to patients, families, physicians, staff, and support department personnel, follows the “I Am YNHH” service excellence pledge, and promotes a positive work environment.

Requirements

• High school diploma or GED and CNA or an educational equivalent, such as Medical Assistant, Phlebotomy Technician, or Student Nurse who has completed one semester of clinical experience.
• Either two years of relevant direct patient care experience as dictated by placement, or the education listed above.
• Successfully complete Patient Care Associate Competency Based Training and Practicum and unit-specific competencies, including age-specific competencies.
• Demonstrated ability to communicate effectively with patients, families, peers, and supervisors.
• Ability to prioritize and adjust work plans based on patient, unit, and patient care team needs.
• Ability to accept direction and work as part of a unified team.
• CPR required.
• Ability to lift a minimum of 40 pounds, perform physical endurance and dexterity tasks required by placement, and consistently use proper body mechanics.

Nice To Haves

• Additional experience preferred, depending on placement.

Responsibilities

• Under the direction of the Clinical Nurse, perform assigned tasks to obtain and report information that assists with assessing, planning, and evaluating patient needs, treatment, and response to treatment.
• Obtain and record vital signs as delegated by the RN.
• Perform technical duties, selected treatments, procedures, and activities that contribute to safe and efficient patient care.
• Obtain a 12-lead ECG and continuous Lead II, ensuring correct patient information is entered.
• Assist in patient care with attention to the safety of relevant patient populations.
• Collaborate with the multidisciplinary team and offer suggestions to address patient and family needs, considering cultural and individual diversity and demonstrating sensitivity.
• Communicate and interact effectively and professionally with patients, families, and staff.
• Cover the Business Associate desk when the Business Associate is absent, under the direction of the Patient Services Manager or designee.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED