PCA Assistant

FAYETTE COUNTY COMMUNITY ACTION AGENCY INC • Uniontown, PA

3d • Onsite

About The Position

The Personal Care Assistant (PCA) Training Program Assistant supports the day-to-day operations of the PCA Training Program. Under the direction of the Project Manager, the role leads participant recruitment, outreach, and retention; coordinates intake; identifies participant barriers and makes appropriate referrals; and ensures program requirements are met. The assistant works directly with participants and communicates with them frequently before and during classes.

The position coordinates class scheduling with the Project Manager and PCA Instructor and also performs data entry, mail processing, and other administrative duties. Local travel to businesses and other locations is required.

Requirements

• High school diploma or GED.
• Proficient computer skills and familiarity with database systems.
• Experience speaking to small and large groups of varied demographics.
• Ability to establish and maintain cooperative, professional relationships with businesses and clients.
• Ability to present information to promote the program and recruit participants.
• Ability to respond effectively to routine inquiries verbally or in writing.
• Ability to plan and organize daily work.
• Ability to communicate and understand information verbally and in writing.
• Intermediate Microsoft Office skills, including Word and Excel.
• Experience using customer relationship management systems to track client and business contacts and interactions.
• Valid driver's license and acceptable driving record.
• Reliable transportation for employer visits, recruitment, and local travel.
• Ability to pass Federal and State criminal background checks and the Pennsylvania Child Abuse background check.
• Ability to sit or stand for prolonged periods, lift program and promotional materials weighing no more than 20 pounds, and perform light lifting, carrying, pushing, or pulling to move materials and set up classes.
• Manual dexterity to use a keyboard and enter client and business information.

Nice To Haves

• Associate degree preferred.
• Familiarity with Personal Care Assistant roles and expectations preferred.
• Previous healthcare experience preferred.

Responsibilities

• Promote the program and recruit participants.
• Enter client data into various systems and maintain organized files.
• Answer phone calls and assist walk-in visitors with questions and enrollment processes.
• Provide customer service to clients, visitors, and staff.
• Coordinate class schedules with the Project Manager and PCA Instructor.
• Prepare and process required paperwork.
• Maintain contact with participants and document progress, retention, completion, and employment.
• Assist with inventory control and order participant and classroom supplies.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED