PC Technician

IronArch Technology•Pittsburgh, PA

31d•Onsite

About The Position

IronArch Technology is seeking a PC Technician to join our team in Pittsburgh, PA. The Help Desk Specialist will perform technical, operational, and training support (Tier 2) to users and technical teams, for PC desktop hardware, output devices, and software packages to support our Army Corps of Engineers – Revolutionary Information Technology Services (RITS) program. The RITS program provides modern and secure enterprise-wide IT support services to approximately 37,000 USACE customers located throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS).

Requirements

AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education
4+ years of professional, applicable experience
Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment
May need to travel
Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After-hours support may be required on an infrequent basis
Prior experience in the maintenance and repair of printers manufactured by HP, Ricoh, Xerox, and Lexmark. Experience should include the use of vendor proprietary configuration tools, monitoring tools, and coordinating third-party warranty repairs
Experience installing and configuring firmware and CAC authentication software on printer devices
Experience supporting Windows 10 and MS Office 2013
Experience using Remedy or a similar ticketing system
Strong analytical and follow-through skills
Strong verbal and written communication skills
Demonstrated experience writing process documentation
Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments
Ability to work well independently on defined tasks
Ability to work well as part of a team
Secret Clearance required prior to start

Nice To Haves

Prior USACE/ACE-IT experience
Experience working in a DoD environment
Experience supporting Office 365
Knowledge of PowerShell scripting a plus
Experience using SharePoint to organize and store documents
Army MOS 25B experience desired

Responsibilities

Install and test output devices, PC’s, and other peripherals, configure the operating system, load shrink-wrap programs, and other application software programs.
Troubleshoot output devices, PC’s, and peripheral incidents, perform hardware and software diagnostics, coordinate needed repairs, resolve output device system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.
Ensuring printer firmware and CAC software are in compliance, and work instructions are current.

Benefits

Awarded Best Place to Work 9 times!
Competitive compensation and market-leading bonus opportunities
Medical, dental and vision benefits where a significant portion of the premium is subsidized by IronArch
Company-provided healthcare concierge assistance to help explain your coverage in plain language; help you find, choose, and schedule quality care; and address billing, benefit, or claims concerns, potentially saving hours of your time
401(k) retirement plan where the company contributes dollar for dollar up to 3 percent, and 50 cents on the dollar for the 4th and 5th percent with immediate entry and immediate vesting
20 days of PTO accumulated per calendar year
11 paid holidays
Bereavement, jury duty, parental (maternity/paternity/adoption), and military leaves
Sabbatical programs
Company-paid short- and long-term disability
Company-paid life insurance
Voluntary life, accidental and indemnity income replacement benefits
Professional development reimbursement
Health club reimbursement
Pet insurance
And more!