PC Technician

Lockstep Technology Group•Grapevine, TX

About The Position

Lockstep Technology Group is a leading IT solutions provider focused on digital transformation, cloud architecture, security & emerging solutions. Our mission is to empower Technology teams to be strategic enablers in their organizations. We eliminate the distractions and complexity of infrastructure, security, and access. We believe today’s technology leaders are co-creators of tomorrow’s strategies, in a world that requires technology to optimize outcomes while evolving in real-time through the adoption of new tools. Lockstep fosters innovation by also empowering employees in an environment where the core values of honesty, commitment, trust, and respect create a high-performing, cohesive team. The PC technician often serves as the first point of contact for users experiencing issues with their computers or IT networks. They require strong technical skills in troubleshooting, repairing, and maintaining various hardware and software systems. Customer service skills are essential for building strong relationships with clients, ensuring their needs are met and that they are satisfied with the service provided. Physical ability is also important, as the role may involve lifting and carrying equipment, as well as performing tasks that require bending or stretching.

Requirements

Strong knowledge of computer hardware, software, and operating systems
Ability to troubleshoot, repair, and maintain computers and IT equipment
Experience with network setup, maintenance, and basic security
Good problem-solving and analytical skills
Strong customer service and communication skills
Ability to explain technical issues in simple terms
Physical ability to lift and carry equipment and perform tasks requiring bending or standing
Attention to detail and ability to work independently or as part of a team