SITEC - PC Technician - Davis Monthan AFB, AZ

Peraton•Davis-Monthan, AZ

8d•Onsite

About The Position

Peraton requires a PC Technician to support the Special Operations Command Information Technology Enterprise Contract (SITEC) – 3. This position is located at Davis-Monthan AFB, AZ. The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end-user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

Requirements

Min 4 years with HS Diploma; 2 years with AS/AA; or 0 years with BS/BA.
Active DoD TS/SCI clearance.
DoD 8570 IAT II Certification.
Demonstrated ability to communicate exceptionally well both orally and in writing.
Positive customer service attitude.

Nice To Haves

DoW 8140 compliant under the Work Role Code 411 - Technical Support Specialist - Basic level or higher by 1 Oct 26.
At least 1 year of previous experience working as a PC Tech or Help Desk.

Responsibilities

Troubleshooting and proactively resolving technical issues.
Responding to requests for technical support.
Providing recommendations for technical support.
Providing technical problem solving for customer support of database.
Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers.
Installing and configuring application and operating system software and upgrades.
Troubleshooting and repairing hardware and network connectivity issues.
Removing old equipment and performing data migration to new machines.
Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades.
Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule.
Analyzing and making recommendations for hardware and software standardization.