PC Technician - Journeyman

Goldbelt, Inc.•Tampa, FL

About The Position

The PC Technician supports users in a fast-paced operational environment. Performs a variety of services in support of end users and/or missions for the various components and commands residing at the locations assigned and as directed by leadership.

Requirements

Demonstrated ability to communicate exceptionally well both orally and in writing, as well as have a positive customer service attitude
DoDD 8570 01-M IAT II certification
Minimum 6 years with HS Diploma
Minimum 4 years with Associate’s degree
Minimum 2 years with Bachelor’s degree
At least 1 year of previous experience working as a PC Tech or Help Desk
A DoD security clearance at the TS/SCI level is required

Nice To Haves

Must be DoW 8140 compliant under the Work Role Code 411 - Technical Support Specialist - Intermediate level or higher by 1 Oct 26

Responsibilities

Troubleshooting and proactively resolving technical issues
Responding to requests for technical support
Providing recommendations for technical support
Providing technical problem solving for customer support of database
Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers
Installing and configuring application and operating system software and upgrades
Troubleshooting and repairing hardware and network connectivity issues
Removing old equipment and performing data migration to new machines
Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
Analyzing and making recommendations for hardware and software standardization
May perform other duties as needed