Tier II Desktop Support - Onsite

Vitalant•Scottsdale, AZ

2d•$23 - $30•Onsite

About The Position

As a PC Technician II, you’ll help keep the technology our teams rely on running smoothly so they can stay focused on what matters most: supporting Vitalant’s lifesaving mission. This is an opportunity for an experienced PC support professional who enjoys solving problems, helping people, and taking ownership of technical challenges. You’ll provide hands-on support for computers and peripheral equipment, troubleshoot more complex hardware and software issues, and serve as a technical resource for your peers. You’ll join an organization created to care and a team committed to leading—together.

Requirements

Associate’s degree or an equivalent combination of education and experience
Three years of related experience, including PC repair, troubleshooting and configuration and experience reading hardware diagrams
Working knowledge of PC software packages and operating systems
Working knowledge of PC hardware components
Strong customer service and interpersonal skills
Ability to organize and prioritize a changing workload with multiple priorities
Ability to work effectively as part of a team
Ability to maintain confidentiality
Flexibility to work varying shifts
Valid in-state driver’s license
Associate's degree or equivalent combination of education and experience required.
Working knowledge of various PC software packages and operating systems required.
Working knowledge of PC hardware components required.
Relevant hardware or software certification preferred.
Valid in-state driver's license required.
Three years related experience required. To include: a. Experience in PC repair, trouble shooting and configuration and reading hardware diagrams.
Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
Must be able to maintain confidentiality.
Must have good customer service and interpersonal skills.
Must be able to understand, follow, and give precise written and verbal instructions, and perform all activities safely.
Able to organize, prioritize, and execute a variable workload and multiple priorities.
Must be able to work flexible shifts.
Ability to work in a team environment and participate as an active team member.
Must have proficient computer skills.
Sitting 5+
Standing 0-3
Walking 0-3
Lift (40# Max) 0-3
Carry/move (40# max) 0-3
Push/pull (10# of force max) 0-3
Climbing N/A
Bend 0-3
Squat 0-3
Kneel 0-3
Reaching above shoulders 0-3
Reaching waist to shoulder 5+
Reaching knee to waist 0-3
Reaching floor to knee 0-3
Grasp N/A
Handling 0-3
Finger dexterity 5+
Pinch N/A
Driving 0-3

Nice To Haves

Relevant hardware or software certification preferred.

Responsibilities

Configure, install, maintain and troubleshoot PCs, laptops, tablets, thin clients, printers, scanners and other peripheral equipment.
Diagnose hardware and software problems, network communication issues and connectivity problems through resolution.
Resolve issues escalated by other support team members and independently research solutions to technology problems.
Monitor and update trouble tickets, document resolutions and contribute to the team’s knowledge base.
Manage projects involving PC hardware and software upgrades or replacements.
Help evaluate new desktop technology and make hardware and software recommendations.
Define hardware configuration standards, write SOPs, and create and maintain standard PC images.
Maintain critical parts inventory and support accurate inventory control of data-processing hardware.
Coordinate equipment repairs with vendors.
Assist with workflow coordination, training and mentoring of support staff as needed.