PC Technician I

POOLCORP • Covington, LA

3d • Onsite

About The Position

POOLCORP is the world's leading distributor of outdoor living products, with over 445 Sales Centers in 13 countries and a team of more than 6,000 dedicated employees. We are committed to meeting the needs of our customers with pride and professionalism. Our network includes SCP Distributors, SCP Distributors International, Superior Pool Products, National Pool Tile, Pinch A Penny, and Horizon Distributors. We offer a wealth of opportunities for career growth and advancement, with comprehensive training programs to support your success. As a company, we value integrity, trust, diversity, and innovation, and we strive to foster a family-oriented, hometown culture that is supported by our strong, stable, and growing business. This role is for a professional IT Technician with experience in a large company enterprise support role, help desk / support call center experience, and/or onsite repair or other technical support position. PC Techs will install, troubleshoot, and repair computer systems, hardware, and computer peripherals. The technician needs to display a working knowledge of existing POOLCORP support technologies. Looked-for skill set should include advanced troubleshooting strategies, desire to learn and implement innovative technologies, competent and efficient communication with users (ability to use simple explanations), and an aptitude for flexibility and multi-tasking in a challenging environment.

Requirements

• Minimum 1-year experience supporting a Microsoft centric PC environment.
• Understanding of how to troubleshoot issues within Active Directory.
• Working knowledge of Microsoft Teams, O365, Dynamics.
• Working knowledge of Citrix Remote Desktop and streaming applications.
• Working knowledge of Windows 10 / 11.
• Working knowledge of Microsoft O365.
• Working knowledge of TeamViewer, VNC, and other remote assistant services.
• Must be able to document progress on case work, projects, and develop documentation to assist in training of other technicians and knowledge share (KB database creation).
• Demonstrated verbal and written communications skills, organizational skills, and the ability to learn and incorporate emerging technologies.
• Reliable transportation for daily commute to the IT building.

Nice To Haves

• Bilingual applicants are strongly encouraged to apply.
• Military, Military Spouses and Veteran applicants are strongly encouraged to apply.

Responsibilities

• Manage a comparable case assignment load as assigned by management.
• Work independently in an efficient manner until case is completed to user satisfaction.
• May be assigned by senior technician/leadership to work on various small project(s), or parts of larger project(s), and is expected to drive progress to complete the necessary work.
• Prepare and image machines for field deployment.
• Replace internal components of computer assets.
• Perform software installation and required maintenance.
• Troubleshoot issues in multiple support disciplines at the same time and ensure work is completed to the satisfaction of senior PC Techs and other IT management.
• Represent POOLCORP IT in all situations in the best possible ways and serve as a guide to those around them, setting an example of superior user support.
• Report on site daily to the IT Headquarters in Covington, Louisiana.

Benefits

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
• 401 (k) with generous company match
• 13 days of paid time off (PTO) & 8 Paid Holidays (NOTE: PTO increases with tenure!)
• 100% employer paid Life Insurance and Long-Term Disability Insurance
• Paid Parental Leave
• Fully Funded Tuition Education Programs
• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance
• Employee Stock Purchase Plan
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed