IS PC Technician 3

FMOLHS • Lafayette, LA

8d

About The Position

The PC Support Analyst 3 provides primary support services to internal users by effectively trouble-shooting, diagnosing and resolving user issues and work requests in accordance with service level agreements. Support includes issues relating to system access, hardware, application software, and basic network communication issues. Responds to telephone calls, email and team member requests for technical and applications support. Documents, tracks and monitors issues to ensure timely resolution and customer satisfaction. The senior level position has advanced knowledge in their field, assumes higher level projects and mentors and trains staff members.

Requirements

• Advanced knowledge in the field of PC support.
• Ability to troubleshoot, diagnose, and resolve user issues.
• Proficiency in supporting system access, hardware, application software, and basic network communication.
• Skills in responding to technical support requests via various channels.
• Experience in documenting, tracking, and monitoring issues.
• Capability to mentor and train staff members.

Responsibilities

• Provide primary support services to internal users.
• Troubleshoot, diagnose, and resolve user issues and work requests.
• Address issues related to system access, hardware, application software, and basic network communication.
• Respond to telephone calls, emails, and team member requests for technical and applications support.
• Document, track, and monitor issues to ensure timely resolution and customer satisfaction.
• Assume higher level projects.
• Mentor and train staff members.

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed