SITEC - PC Tech (JNY) - Hunter Army Airfield, GA

Peraton•Savannah, GA

1d•Onsite

About The Position

Peraton requires a PC Tech to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 Enterprise Operations and Maintenance (EOM) Task Order. This position is located at Hunter Army Airfield, GA. The PC Technician performs a variety of services in support of end users and/or missions for the various components and commands residing at the locations assigned and as directed by leadership. This role manages and provides day-to-day support for End User Devices that provide local or remote access, whether using wired or wireless connectivity. The technician oversees Jr technicians and provides status of ongoing technical initiatives. They provide troubleshooting and resolve technical issues, conduct application and data migration necessary as a result of hardware or software IMAC or re-installation, and troubleshoot and repair software and network connectivity issues. The role involves building, configuring, and testing IT equipment in accordance with applicable standard hardware configuration(s), software image(s), procedures, and specific requirements. Additionally, the PC Tech plans, engineers, coordinates, installs, and/or manages equipment installations, recommends upgrades to and replacements in accordance with policies and procedures, and integrates, tests, and verifies remote access hardware and software. Support is provided for approved peripheral devices, and the technician interfaces directly with customers to provide training and to resolve issues related to services. Telephony instrument services are also provided, including IMAC services. Coordination with the Enterprise CSD, Site/Local Helpdesk, OEMS, Network, Server, Architecture, and/or Engineering and the requesting organization is required. Pre-install and site surveys are conducted as necessary. The role utilizes Remedy for receiving, documenting, and closing tickets and updates management tools as required. Available tools such as SCCM, McAfee, InTune, Forescout, Tivioli, and/or Hypori are used for troubleshooting and issue resolution. Telephony instrument services include provision telephones, configuring and connecting VoIP telephones, keying secure equipment, changing usernames, enabling and disabling extension mobility, and activating and deactivating telephone features. The position also manages and provides day-to-day support for VDI clients, integrates, tests, and verifies VDI client hardware and software with USSOCOM’s VDI standard client image, and recommends upgrades to and replacements for hardware and software utilized by VDI clients.

Requirements

High school diploma with a minimum of 6 years of relevant experience, 4 years experience with Associate's, OR 2 years experience with Bachelor's.
Active DoD TS/SCI clearance or higher is required.
At least one (1) year of prior experience as a PC Technician or Help Desk Specialist.
Must hold a DoD 8570.01-M IAT Level II certification.
Experience with Windows OS, O365 suite of applications, basic multimedia systems, multi-functional devices, and mobile devices.
Experience in hardware and software installation, configuration, and troubleshooting, along with strong problem-solving and customer service skills.
Experience with active directory security group management, exchange distribution lists, and file share permission assignment.

Responsibilities

Performs a variety of services in support of end users and/or missions for the various components and commands residing at the locations assigned and as directed by leadership.
Manages and provides day-to-day support for End User Devices that provide local or remote access, whether using wired or wireless connectivity.
Oversees Jr technicians; provides status of ongoing technical initiatives.
Provides troubleshooting and resolves technical issues.
Conducts application and data migration necessary as a result of hardware or software IMAC or re-installation.
Troubleshoots and repairs software and network connectivity issues.
Builds, configures, and tests IT equipment in accordance with applicable standard hardware configuration(s), software image(s), procedures, and specific requirements.
Plans, engineers, coordinates, installs, and/or manages equipment installations.
Recommends upgrades to and replacements in accordance with policies and procedures.
Integrates, tests, and verifies remote access hardware and software.
Supports approved peripheral devices.
Interfaces directly with customers to provide training and to resolve issues related to services.
Provides telephony instrument services.
Provides IMAC services.
Coordinates with the Enterprise CSD, Site/Local Helpdesk, OEMS, Network, Server, Architecture, and/or Engineering and the requesting organization.
Conducts pre-install and site surveys as necessary.
Makes use of Remedy for receiving, documenting, and closing tickets.
Updates management tools as required.
Makes use of available tools to troubleshoot and resolve issues such as SCCM, McAfee, InTune, Forescout, Tivioli, and/or Hypori.
Provides telephony instrument services including, but not limited to, provision telephones, configures and connect VoIP telephones, key secure equipment, change the usernames, enable and disable extension mobility, and activate and deactivate telephone features.
Manages and provide day-to-day support for VDI clients.
Integrates, tests, and verifies VDI client hardware and software with USSOCOM’s VDI standard client image.
Recommends upgrades to and replacements for hardware and software utilized by VDI clients.