PC Tech III Information Technology (Full-Time, Monday-Friday)
About The Position
Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for five consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 40 clinic locations, the region’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors. Position Summary The role of the PC Tech III reports to the PC Tech Supervisor. This position is responsible for maintaining multiple hardware components and applications. This position will assist with triage, support, and resolution of issues reported to the helpdesk. This position will be responsible for troubleshooting multiple hardware and software systems, in addition to assisting in endpoint, OS, application, and peripheral architecture.
Requirements
- High school diploma or GED, required.
- Minimum 4 years previous experience in an information technology role, required.
Nice To Haves
- CompTia A+ and Network+, preferred.
Responsibilities
- Serve as mentor to support PC tech team in accomplishing goals
- Create report of technical findings
- Provide proactive support and preventative maintenance of network systems
- Participate in enterprise-wide application and system upgrades
- Create, update, and ensure timely completion of helpdesk tickets
- Partner with internal and external clients to resolve issues
- Support multiple devices including computers, laptops, printers, and scanners
- Assist with device imaging and replacement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
