PC Systems Specialist, Intermediate
About The Position
The University Library at Georgia State University is seeking to hire a PC Systems Specialist, Intermediate on a full-time basis at its Atlanta campus. This role involves troubleshooting and maintaining computer hardware, using software imaging and deployment tools for OS and application updates on Windows and Mac computers, and documenting maintenance activities. The specialist will participate in the annual computer refresh program and provide technical support for various specialized hardware, including classroom A/V, Virtual Reality rooms, and Multimedia Production rooms. Additionally, the position offers technical support to library users, manages help desk tickets, creates service requests for hardware repairs, and trains faculty and staff on new technology. Responsibilities also include maintaining custom configurations for library-specific applications like MeeScan, Pharos, and Alma, supervising student assistants, and consulting on hardware and software selections for new initiatives. The role requires interaction with campus technology staff and external vendors to stay updated on products and systems.
Requirements
- Bachelor's degree and two years of related experience; or a combination of education and related experience.
- Knowledge of computer maintenance, installation, troubleshooting, practices, and equipment.
- Knowledge of Windows and Mac workstations.
- Ability to communicate effectively and work well in a team environment.
- Ability to multitask and use independent judgment.
Responsibilities
- Troubleshoots and maintains computer hardware.
- Uses software imaging and software deployment tools to install and update OS and applications on Windows and Mac computers.
- Documents the maintenance conducted on hardware and software.
- Participates in the annual computer cycle refresh program for the library.
- Provides technical support for audio/video and other specialized hardware as needed (e.g. classroom A/V, Virtual Reality rooms, Multimedia Production rooms, etc.)
- Provides technical support for users of Windows and Mac computers throughout the library.
- Responds to help desk tickets.
- Creates service requests with vendors on the repair of in-warranty computer hardware.
- Trains and advises faculty and staff users on new hardware and/or software.
- Maintains and updates custom configurations on Library specialty applications such as MeeScan self-checkout machines, Pharos print/release stations, Alma Library Management System, etc.
- Hires, trains, and supervises student assistants as needed.
- Consults on hardware and software selection in support of new initiatives and emerging technologies introduced into the library environment.
- Interacts with campus technology staff, as well as external vendors, to maintain product and system knowledge.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
