PC Support Technician

Saint Peter's Healthcare System•New Brunswick, NJ

9d•$57,450 - $91,936•Onsite

About The Position

The PC Support Technician will provide expert network and computer support, assisting hospital staff with computer-related issues, installing, and maintaining hardware and software, monitoring network traffic, overseeing automatic backups, and analyzing and troubleshooting problems promptly. This role involves installing, configuring, and troubleshooting software applications, including Microsoft Office Suite and various productivity tools. The technician will also provide remote desktop support using remote desktop tools and techniques to end users, supporting a range of software applications including Windows Operating System, Novell Software, Microsoft Office Software, and other approved IT applications. The position requires responding to inquiries about supported software applications, offering assistance, and contributing to the licensing of software products. Additionally, the technician will provide timely solutions to user requests for assistance with personal computer hardware issues, directing users to the best course of action for problems outside the IT department's purview. Maintaining thorough records of user assistance requests and periodically evaluating them to identify needs for improved education and training is crucial. The role also involves close collaboration with IT management, immediately alerting them to any potential problems encountered. A key aspect of the role is technology awareness and education, requiring the technician to keep abreast of quickly evolving technological trends to ensure the hospital's IT infrastructure is cutting-edge and secure, by attending educational programs, training sessions, and consulting various sources like trade periodicals and websites.

Requirements

Strong problem-solving skills and a passion for staying current with technology.
Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and Wi-Fi configuration.
Excellent communication and interpersonal skills to assist users effectively.
Proven ability to work collaboratively in a team environment.
Experience with Windows OS and Mac OS, including installation, configuration, and troubleshooting.
Proficiency in troubleshooting, repairing, and maintaining desktop hardware components, including CPUs, RAM, hard drives, and peripherals.

Nice To Haves

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.

Responsibilities

Provide expert network and computer support, assisting hospital staff with computer-related issues.
Install, configure, and troubleshoot software applications, including Microsoft Office Suite and various productivity tools.
Provide remote desktop support using remote desktop tools and techniques to end users.
Support a range of software applications, including Windows Operating System, Novell Software, Microsoft Office Software, and other approved IT applications.
Respond to inquiries about the software applications it supports and offers assistance.
Contribute to the licensing of software products.
Provide timely solutions to user requests for assistance with personal computer hardware issues.
Point users in the direction of the best course of action if problems are outside the IT department's purview.
Keep thorough records of user assistance requests and periodically evaluate them to determine the need to improve education and training.
Collaborate closely with IT management and immediately alerts them to any potential problems encountered while completing assignments.
Keep abreast of quickly evolving technological trends to guarantee the hospital's IT infrastructure is cutting-edge and secure.
Attend educational programs and training sessions to expand knowledge of technological breakthroughs.
Keep up with new technological trends by consulting a variety of sources, such as trade periodicals and websites.