PC Support Specialist

GreenSource Fabrication•Charlestown, NH

8h•Hybrid

About The Position

The PC Support Specialist provides frontline technical support for computer systems, software, hardware, mobile devices, and peripheral equipment throughout GreenSource Fabrication. This role supports the reliable operation of end-user technology and contributes to an efficient and secure computing environment. Serving as the primary point of contact for employee technology support requests, the PC Support Specialist diagnoses, troubleshoots, and resolves routine technical issues while delivering excellent customer service.

Requirements

Basic knowledge of desktop and laptop hardware, operating systems, printers, and peripheral devices.
Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues in a timely manner.
Working knowledge of Microsoft Windows, Microsoft 365 applications, and common business software.
Ability to communicate technical information clearly and effectively to users with varying levels of technical proficiency.
Strong customer service orientation with a professional, patient, and approachable demeanor.
Ability to prioritize multiple support requests and manage workload in a fast-paced manufacturing environment.
Strong organizational skills and attention to detail, including accurate documentation of support activities and procedures.
Ability to work independently on routine assignments while collaborating effectively with IT team members and cross-functional departments.
High school diploma or equivalent required.
0–2 years of experience in desktop support, help desk support, technical support, or a related IT role.

Nice To Haves

Associate degree in Information Technology, Computer Science, Information Systems, or a related field preferred.
Familiarity with ITIL processes, IT support ticketing systems, and software licensing compliance preferred.
Industry certifications such as CompTIA A+ or equivalent preferred.
Prior experience working in a manufacturing environment is a plus.

Responsibilities

Serve as the first point of contact for employees experiencing hardware, software, mobile device, printer, or connectivity issues.
Diagnose, troubleshoot, and resolve routine technical problems while delivering excellent customer service.
Install, configure, deploy, and maintain desktop computers, laptops, printers, and peripheral equipment.
Support user account administration activities, including account provisioning, password resets, and access requests.
Install, update, and maintain approved software applications and operating system updates.
Document support requests, resolutions, and technical procedures within the IT service management system.
Assist with workstation deployments, equipment replacements, hardware inventory management, and technology refresh initiatives.
Escalate complex technical issues to appropriate IT resources while providing timely communication to end users.
Maintain compliance with company cybersecurity, software licensing, and technology standards.
Participate in continuous improvement efforts and perform other duties and projects as assigned.