PC Refresh Technician

Leidos•Reston, VA

About The Position

Join Our Mission to Support the U.S. Navy’s PC Refresh Initiative and Enhance Warfighter Capabilities with Advanced IT Solutions! Leidos is seeking a highly motivated and skilled PC Refresh Technician to join our team and support the OCONUS Navy Enterprise Network (ONE-Net) efforts under the Service Management, Integration, and Transport (SMIT) contract. This exciting opportunity is in Naples, Italy, where you will contribute to the End User Hardware as a Service (EUHWaaS) task order in Europe. At Leidos, we are deeply committed to supporting the U.S. Navy and its mission of providing superior technology to ensure the effectiveness of our nation’s defense efforts. By joining us, you will have the unique opportunity to be part of a team that provides Information Technology support to the U.S. Navy, making an impactful difference in the way it operates globally. You will contribute to the modernization of technology systems that support critical Navy operations, ensuring that warfighters have access to the most reliable, secure, and efficient IT infrastructure possible. Your efforts will directly contribute to the Navy’s overall mission, ensuring readiness, bolstering security, and optimizing operational success. If you're looking for a chance to make a tangible difference in the defense of our nation, while advancing your career in the dynamic and rapidly evolving field of IT modernization, this is the opportunity for you.

Requirements

Bachelor’s degree in IT or related field, and 2 years related experience. Additional experience may be substituted for degree.
Must be a US Citizen and possess an active DoD SECRET Clearance.
Compliant with DoD 8570 IAT Level II (Security+, CCNA Security, etc.).
Minimum of one OEM network or OS certification (CCNA, MDAA, MEAA, etc.).
Proficient with Windows operating systems, including installation, configuration, and troubleshooting.
Strong knowledge of hardware, including desktops, laptops, and peripheral devices.
Familiarity with imaging and deployment tools (e.g., MECM or similar).
Familiarity with data migration and backup procedures.
Ability to troubleshoot and resolve routine technical issues efficiently and effectively in a fast-paced environment.
Knowledge of network configurations and security protocols.
Ability to work independently and in a collaborative, team-oriented environment.

Nice To Haves

ITIL Foundations v3 or v4 Certification.
Knowledge of Department of Defense (DoD) / Department of Navy (DoN) operating environments.
Strategic thinker with a results-oriented mindset.
High attention to detail and accuracy.
Problem-solving skills and a proactive approach to challenges.

Responsibilities

Support the deployment of new hardware as a service device (desktops, laptops, peripherals) as part of the EUHWaaS task order. This includes system imaging, software installation, configuration, and data migration.
Configure systems per baseline image specifications, ensuring all new devices are set up with the required applications, operating systems, and security setting in accordance with Government policies.
Track and manage hardware inventory throughout the refresh lifecycle, ensuring proper documentation of asset details, serial numbers, and disposition of old equipment.
Maintain detailed records of the refresh process, including system configurations, user data migration, and inventory tracking. Ensure that all processes are compliant with established processes and standards.
Provide technical support and troubleshooting for hardware and software issues during the refresh process. Resolve issues promptly to minimize downtime for end users.
Communicate with deployment lead(s), on-site end-user POCs for deployments to schedule and execute system replacements with minimal operation disruptions.
Assist with the overall coordination of the EUHWaaS task, ensuring timelines and milestones are met. Report progress, challenges, and completed tasks to the project lead.
Perform testing of systems pre/post-deployments to ensure they meet operational and security standards.
Support completing refresh activities within the timeframe required by Service Level Requirement (SLR).