PC Network Technician 2

CONA Services•Chattanooga, TN

23h

About The Position

The PC Technician 2 is responsible for supporting and maintaining the Windows PC environment and the associated desktop and laptop computing hardware. The PC Network Technician 2 is responsible for supporting and maintaining the networking infrastructure and hardware.

Requirements

Minimum age 18 years old
Valid driver’s license required and obligation to maintain compliance with UNITED fleet policy
Personal Protective Equipment (PPE) as required by position and compliance with UNITED safety policies
Regular and prompt attendance is an essential function of the job
Ability to read, write and speak English
Ability to maintain a neat professional appearance within Company guidelines
Ability to maintain safety and security of Company assets
Ability to utilize all Company provided resources and technology
Associate degree (A. A.) or equivalent from two-year College or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Familiar with Microsoft Windows Operating System, Microsoft Office, and Network Cabling (copper & fiber)
Experience in supporting, troubleshooting, and maintaining various types of PC and networking. Mobile equipment support experience desirable but not required. Frequent keyboarding is necessary
Required to have a strong background in technical support as well as have excellent presentation and communication skills with a demonstrated focus on customer service
Strong ability to interact, communicate and influence within multiple levels of the organization

Nice To Haves

Mobile equipment support experience desirable but not required

Responsibilities

Provides prompt technical support to personnel using PC and networking equipment
Answers technical questions
Research and resolves problems and suggest solutions
Repairs or replaces malfunctioning equipment
Works with peers across the Corporate IT organization to ensure high quality solutions are deployed and maintained using consistent technologies and industry best practices framework
Troubleshoot, repair, and replace desktop and laptop hardware
Assist with basic network configuration and resolve connectivity issues
Conduct sessions to help users understand new hardware and software
Maintain detailed records of support activities and resolutions for accountability and knowledge sharing
Handle basic software issues and account access
Engage with external vendors for unresolved issues
Collaborate with Tier 1 and Tier 2 support teams to improve service efficiency

Benefits

Two weeks paid vacation within first year
Comprehensive Medical Preferred Provider Plan
Dental, vision, flex spending
Employee Assistance Program
Company paid life insurance ($50,000)
Additional optional insurance (accident, critical illness, universal life, home & auto)
Paid maternity & paternity leave
Paid holiday & sick time
401(k) match (50% on first 6%; plus an additional annual match of up to 3%)
Exclusive employee discounts (cell phone, event tickets, gym membership, car buying, hotels, car rentals, technology needs and much more)
Competitive Compensation
Fast paced environment promotes a healthy lifestyle
Tuition Reimbursement Program reimbursable up to $5250 per year