PC Installation Technician

Electronic Systems Inc•Jonesboro, GA

8d•Remote

About The Position

We are seeking experienced Dental Office PC Installation Technicians to perform PC replacements and workstation installations at dental practices. This is not a standard desktop deployment. Technicians must have previous experience supporting dental Practice Management Systems (PMS), X-ray/imaging applications, and associated dental peripherals and applications. Complete installation documentation may not currently exist for each dental office. Technicians must be capable of reviewing an existing workstation, identifying its applications and configuration, and independently determining the requirements necessary to reproduce that functionality on the replacement PC. Technicians will also be responsible for creating and updating installation documentation for each site so that a repeatable runbook can be developed for future deployments. This is a remote position. As part of our hiring process, candidates will be sent an email to complete a brief online assessment via our screening partner, Eximius.

Requirements

Technicians must have hands-on experience installing and/or supporting dental applications.
Practice Management Systems (PMS) experience (e.g., Dentrix / Dentrix Enterprise, Eaglesoft, Open Dental, SoftDent, or comparable platforms).
Understanding of PMS workstation configuration, including server/database connectivity, mapped resources, printers, licensing, user permissions, and application integrations.
Dental X-Ray & Imaging Applications experience (e.g., DEXIS, Carestream / CS Imaging, Sidexis, Schick, Eaglesoft Advanced Imaging, Planmeca Romexis, Vatech EzDent / Ez3D, XDR, or comparable platforms).
Experience installing and troubleshooting imaging applications, drivers, server/image paths, and associated devices.
Experience supporting dental peripherals including Digital X-ray sensors, Intraoral cameras, Panoramic/CBCT equipment, Document and insurance card scanners, Signature pads, Local and network printers, Label and receipt printers, and other USB/network-connected dental equipment.
Comfortable identifying and installing supporting applications such as patient communication, digital forms, insurance/claims, payment processing, scanning, e-prescribing, and other applications necessary for normal dental-office operations.
Ability to examine an existing working PC and determine how to reproduce its functionality on the replacement workstation.
Ability to identify applications and versions.
Ability to locate installers or coordinate with application vendors.
Ability to identify server/database connections.
Ability to determine mapped drives, UNC paths, and imaging locations.
Ability to identify required drivers and application dependencies.
Ability to determine licensing and activation requirements.
Ability to troubleshoot installation and configuration problems.
Ability to escalate to vendors or internal support when necessary.

Responsibilities

Replace and configure Windows PCs in active dental offices.
Review the existing workstation before replacement to identify applications, settings, peripherals, printers, mapped drives, and dependencies.
Install and configure dental PMS applications.
Install and configure dental X-ray/imaging applications.
Install required supporting dental-office applications.
Configure connectivity to application, database, file, and imaging servers.
Configure mapped drives, printers, shortcuts, and workstation-specific settings.
Install and configure dental peripherals and required drivers.
Migrate required user data and settings when applicable.
Troubleshoot application, connectivity, licensing, driver, and peripheral issues.
Coordinate with dental software vendors when necessary.
Test applications and peripherals with office personnel before completing the installation.
Document the installation process, configuration, issues, and resolutions.