PC Desktop Support Technician 4 - Secret

Northrop Grumman•Chandler, AZ

1d•$62,700 - $104,500•Onsite

About The Position

The Northrop Grumman Classified Solutions CIDO team is seeking a PC Network Support Technician 4 to support information system lifecycle activities. The selected candidate will be required to work on-site, full-time at our Chandler, AZ location. This role involves providing technical leadership and support for computers and associated networks, coaching and coordinating a team of PC Network Support Technicians, and ensuring high levels of customer satisfaction. The position requires collaboration with various IT teams, acting as an escalation point for complex technical issues, and managing a ticket queue independently. Responsibilities include diagnosing and resolving technical problems, managing user accounts, maintaining inventory records, adhering to security regulations for hardware and software, and assisting with data spillage incidents. The role also involves participating in new installations, testing, and special projects, as well as physically supporting users and moving equipment, including lifting up to 50 pounds.

Requirements

High School diploma and 6 years of IT experience; OR an Associates degree and 4 years of IT experience; OR a Bachelor’s degree and 2 years of IT experience is required
Experience in Microsoft Windows Desktop Operating Systems, Active Directory, LAN/WAN networking, and Microsoft Office Product Suites
Candidates must meet the U.S. Government 8140 requirements for a PC Network Support Technician 4 – IAT Level II (example: Security+, CCNA-Security)
Candidate must have a U.S. Government Secret level security clearance in order to be considered.

Nice To Haves

Associate’s degree with 5 years of Desktop Support experience in a classified environment
Current HW and/or SW Vendor Certifications
Security+ CE certification
Experience in remote administration and troubleshooting of desktop PCs, via SCCM or PowerShell
Experience supporting VMware VDI (Virtual Desktop Infrastructure) with thin clients
Operating System Cross-platform awareness (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.)
Experience with ticketing systems (ServiceNow, JIRA)
Active Top Secret

Responsibilities

Team lead, providing technical leadership and support for computers and associated networks, while coaching and coordinating with a team of PC Network Support Technicians
Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
Coordinates with customers, service desk, server administrators, network engineers, and IT/Cyber management.
Collaborate closely with system administrators on complex technical issues, acting as the escalation point for problems that require deeper OS, server or network level expertise.
Works through the ticket queue without intervening management direction (self-motivated).
Provides technical support for computers and associated network diagnostics, identifies, isolates and analyzes problems utilizing historical records.
Resolves technical problems and answers queries by telephone, in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
Uses Active Directory or similar tools to create and unlock user/computer account, perform password resets, following all security policies and procedures.
Maintains accurate inventory records in the asset tracking system for all hardware assets (PCs, monitors, phones, peripherals, etc.) and updates status whenever equipment is deployed, moved, repaired, or retired.
Completes paperwork and other tasks needed to satisfy Security requirements, following all Security regulations, guidelines and processes regarding the installation and maintenance of, to include retirement of PCs and PC-related hardware and software.
Works with Security to remediate classified or unclassified data spillage incidents.
Participates in new installations, testing and special projects as needed.
Spend portions of the day away from the desk supporting users and moving equipment.
Raises issues that require senior level attention or involvement.
Lifts and moves equipment up to 50 pounds.