PC Deployment Intern

Illinois Farm Bureau • Bloomington, IL

4d • Onsite

About The Position

The PC Deployment Intern works as part of the broader IT project team to support IFB’s annual PC deployment initiative. In this role, the intern is responsible for deploying, configuring, and setting up end-user equipment, including PCs, Macs, laptops, docking stations, monitors, and printers, while ensuring software is installed and configured correctly to minimize repeat support efforts. The intern also contributes to a high-performing support team by delivering exceptional customer service, assisting with service desk incidents, and helping meet established service expectations. Additionally, the position plays an important role in gathering and assessing end-user feedback throughout the deployment process to ensure a positive technology experience, maintain high satisfaction levels, and identify opportunities for continuous improvement.

Requirements

• Pursuing a degree in computer systems technology or a related field.
• Must be able to work full-time hours from late May 2027 to early August 2027.
• Graduation date of August 2027 or beyond.
• Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (e.g., laptops, desktops, and printers), refresh, upgrade and deployment projects.
• Excellent customer service skills.
• Experience with conducting routine system administration tasks and logging data in system admin logs.
• Experience with maintaining & troubleshooting a wide variety of systems and networks, including high availability systems.
• Knowledge of debugging protocols and processes.

Nice To Haves

• The internship may be extended part-time through fall 2027 and spring 2028.

Responsibilities

• Deploying, configuring, and setting up end-user equipment, including PCs, Macs, laptops, docking stations, monitors, and printers.
• Ensuring software is installed and configured correctly to minimize repeat support efforts.
• Delivering exceptional customer service.
• Assisting with service desk incidents.
• Helping meet established service expectations.
• Gathering and assessing end-user feedback throughout the deployment process.
• Identifying opportunities for continuous improvement.

Benefits

• insurance benefits (medical, dental, vision, disability, and life)
• 401(k) with company match
• parental leave
• paid time off
• paid company holidays
• time off to volunteer

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree