PBX Receptionist HRS-792

San Benito Health Care District•Hollister, CA

8d•$25 - $34•Onsite

About The Position

This Position Operates Hospital telephone system to relay incoming, outgoing and inter office, interdepartmental calls; performs cashiering functions and miscellaneous Hospital communication and clerical duties; greets patients and visitors; determines their needs and directs to appropriate area or individual.

Requirements

Must have effective verbal communication skills; must be able to speak clearly and distinctly, using correct English
Demonstrated ability to manage stressful situations with mature, careful judgment
High School graduate or equivalent
Additional education and training in use of telephone systems, typewriters and general business office equipment and routines required or the facility will provide orientation to the point of competency
Six months of prior experience as telephone operator, receptionist or in a related field required
Ability to Commute: Hollister, CA 95023 (Required)
Ability to Relocate: Hollister, CA 95023: Relocate before starting work (Required)

Responsibilities

Involvement in activity associated with Hospital postal system
Receives all incoming telephone calls; directs calls to appropriate area
Maintains postage meter processing
Participates in sorting and counting all first class pre-sort mailings
Promptly answers phone calls and dispatched accurately, professionally and courteously; always follows up if a response is delayed
Follows established guidelines in responding to various types of calls/ requests/emergencies/ various code situations
Places long distance calls for authorized hospital personnel
Records messages accurately and clearly; follow up to assure messages are received promptly
Responsible for all emergency code calls; responds with expediency and efficiency
Uses correct English when communicating
Answers routine telephone inquiries concerning Hospital functions and services; places outgoing calls as requested; provides receptionist support
Provides requested information promptly or refers inquiry to appropriate area or individual
Observes Hospital confidentiality and guest relations policies when processing inquiries
Assists patients/hospital personnel with local and long distance telephone information
Maintains contact with those individuals waiting and provides information as appropriate
Reports any outstanding follow up information and new information to oncoming shift
Uses Hospital intercom system to voice page Hospital staff and physicians; places calls for "beeper" pagers
Performs cashier function as necessary; Performs miscellaneous clerical duties
Observes established procedures in use of intercom system
Pages in a clear, well-modulated voice to ensure understanding
Use of intercom system is consistently prompt, accurate and courteous
Follows established Hospital policy for handling cash and collecting money and at shift balancing
Accurate in cash transactions; Accepts credit cards, using appropriate forms; follows up
Maintains accurate and current logs and reports for Admitting and Communications departments
Assures all necessary supplies are available at switchboard
Consistently attends departmental meetings