PBX Operator - Koloa Landing
About The Position
The PBX Operator serves as the main point of contact for all guest requests and needs. Responsibilities include answering calls, recording the guest requests, and conducting wake-up calls. In addition to performance of the essential functions, this position may be required to perform a variety of supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. This includes assisting with any guest inquiry, following all company and safety and security policies and procedures, reporting maintenance problems, safety hazards, accidents, or injuries, and performing other reasonable job duties as requested by direct and indirect supervisors.
Requirements
- Must be able to speak, read, write, and understand the primary language used in the workplace.
- Requires good communication skills, verbal, written and electronic.
- Must have excellent leadership capability and customer relations skills.
- Must be detail oriented with outstanding organizational and communication skills.
- Must possess basic computer skills.
- Must possess basic computational ability.
- Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
- Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.
- Self-driven and able to work independently.
- Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
- High school or equivalent education required.
- English fluency required.
Nice To Haves
- Experience in the hospitality industry preferred.
Responsibilities
- Handle incoming and outgoing phone calls.
- Operate the hotel switchboard in an efficient, courteous, and professional manner to provide quality operations which maximize guest satisfaction.
- Direct phone calls to the appropriate departments.
- Monitor and track guest requests.
- Ensure guest requests are completed in a timely manner.
- Utilize hotel radio systems to communicate with other departments.
- Provide guest wake-up calls done manually with offer of second reminder.
- Understand paging functions, radio functions, and conference calling.
- Perform general administrative duties such as preparing welcome letters, key packets, reports, etc.
- Have knowledge of reservations and procedures, take same day reservations.
- Know the cancellation procedures and walk procedures.
- Maintain an extensive knowledge of the hotel, its services, and facilities.
- Along with a general knowledge of the city where the hotel is located and its attractions.
- Be able to accurately give directions and information regarding the immediate and metro area.
- Ensure all privacy and security protocols are followed as well as departmental and company procedures.
- Assist with handling mail, packages, facsimiles, and guest items.
- All other duties assigned by manager or supervisor.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
