PBX Operator- At Your Service

Spire Hospitality•Winter Garden, FL

10h•Onsite

About The Position

Join the team at The Grove Resort & Water Park Orlando, located six miles from Walt Disney World® Theme Parks! Our resort offers 787 condo-style rooms, complimentary access to the award-winning Surfari Water Park, daily transportation to top attractions, and serene activities at Lake Austin Pier. Guests enjoy dining at Valencia, Longboard, and Alfresco Market. Our newest addition, The Terraces at The Grove, is a modern retreat with 160 stylish rooms, a private pool, cabanas, and more. Join a collaborative team with exciting career growth opportunities in Orlando’s vibrant hospitality industry. Make every day extraordinary! SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

Requirements

High school diploma or its equivalent
One year of experience working in customers service or a guest-facing role required
Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel

Nice To Haves

One year of Front Desk experience in hotels preferred
Previous experience with hotel PMS systems a plus. Examples: Springer Miller Systems (SMS), Hotsos, Reveinate.

Responsibilities

Manage all incoming and outgoing calls through the Private Branch Exchange (PBX) system.
Answer calls promptly, professionally, and in a friendly manner, adhering to the resort's communication standards.
Professionally manage incoming phone calls, chats, and emails, directing inquiries to the appropriate departments or providing accurate information as required.
Direct calls to the appropriate resort departments or personnel, including front desk, housekeeping, concierge, and room service, while maintaining accuracy in routing.
Assist guests with inquiries, room service orders, wake-up calls, and other requests promptly, ensuring guest satisfaction and meeting their needs.
Facilitate internal communication between resort departments and Team Members, efficiently relaying messages and requests.
Follow established protocols to handle emergency calls and promptly notify relevant personnel, including security and management, when necessary.
Demonstrate the ability to handle multiple calls simultaneously and manage busy call periods effectively.
Maintain accurate records of call logs, messages, and any relevant information using the resort's communication tools and software.